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Before you can do anything you need a M7310. Programming a Nortel voice mail requires M7310. It uses the 3 soft keys under the display to program it. You can get one cheap on EBAY. Next you need to find out what type of Voice Mail System in connected to your Nortel phone system. Below is a link to a Older StarTalk manual. You may have a StarTalk, StarTalk Flash, or a Call Pilot. http://www.myuserguides.com/Nortel_Norstar_Startalk.pdf#page=15&zoom=auto,-69,407
The default code and password for System Admin is F983 and 1020000 or 1021111. The photo below shows a system admin programming tree. Hope this helps
Charlie
"Q: My Norstar Startalk, Flashtalk, or voice mail says my mailbox is not accepting any more messages. I deleted all my messages, but callers still cannot leave a message. Why? A: Check with your voice mail administrator. Chances are another Mailbox on the system used up all the message storage space. Usually it's the general delivery mailbox that hasn't been checked for messages on a regular basis." Frequently Asked Questions
They would be logged into the voicemail either using the open voicemail key or feature 981. It's a good guess that they aren't.
How long has the voicemail been tied up?
Depending on the type of voicemail it can take up to 10 min, to fully come up. Is the power light lit in the voicemail cabinet? Also what kind of voicemail is it?
Fress F985 u will get voicemail DN. Note down ur voice mail DN. Go to programming of Norstar which will be F**266344 password will be 266344. Dispaly shows u terminal and extensions. press show then next display will show u capabilities. Press show then next display will show u FWD no answer.Press show then change put the voicemail Dn which u had written then next. Now call will go to ur voicemail provided u have ur own presonal mailbox. If it is not there u will have to createe it otherwise it will go to general delivery mailbox. Hope it will be helpful for u. Thanks.
Cycle the power on the voicemail system. If that does not work, you may have to replace the voicemail power supply, or send the voicemail system for repair.
Good Luck!
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