Question about Dell 922 All-In-One InkJet Printer

1 Answer

Right Cartridge Incorrect

I bought original printer cartridges from Bureau en Gros, (Staples) & when I installed I get a message saying "Right Cartridge Incorrect" Even if I click on the "Continue" button after the Incorrect Cartridge Combination window pops up it wont print? Is it because the black cartridge isn't photo quality ink?

Posted by on

  • 1 more comment 
  • timothyauton Nov 30, 2008

    I'm getting this error message with an old (out of warranty), never used, purchase thru Dell, M4646 color cartridge. It has the exact same part no. as the one I was going to replace - that had worked. They look exactly the same except the "good" one has a "G5" molded into the bottom and the non-working one, a "D5".

  • Anonymous Feb 04, 2009

    i bought a new cartidge combination because my old one didnt work

    now for some reson this one start not workin

    what should i do?

  • busynerd Feb 20, 2009

    I got new ink cartridges for my dell 922 aio and i get a right cartridge incorrect message and my printer won't print



×

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Top Expert:

    An expert who has finished #1 on the weekly Top 10 Fixya Experts Leaderboard.

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

  • Dell Master
  • 30,787 Answers

Always use the manufacturers spares.

Posted on Dec 17, 2017

Ad

6 Suggested Answers

6ya6ya

6ya staff

  • 2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Ad

Anonymous

  • 59 Answers

SOURCE: Dell 810 All-In-One InkJet Incompatible Ink Cartridge error message

Well, first off ,it's dell's fault, not yours. Even Official Dell cartridges are temperamental at best. The cartridge error you are explaining is common with Dells. They even have what's called a marriage issue, meaning the cartridge will work in only one single printer. However, I'm not sure how to fix it. Sometimes, you can install a new one and the other cartridge you never touched gives you fits, and goofs up. I'd say get a new printer. Dell is increasingly getting more stingy with their ink, and truth be told, I don't think their quality (*lexmark makes dell, so stay away from them too) matches HP or canon. If you want the best cost per page, get a canon that has individual ink cartridges. They are easy to refill, and print a great picture. You pay more $$ up front, but you'll save a ton in the long run

Posted on Jan 07, 2008

Anonymous

SOURCE: Right cartridge incorrect" and "Left cartridge incorrect

Many newer HP Printers internally keep track of your cartridges by a serial number embedded into the cartridge. When it's low, the printer remembers. This is entirely done within the printer itself, and not the printer software. Some printers EXPIRE the cartridges after 18 months according to the installation date even it is not empty.

Outrageous, but true.

A fix? Most HP printers will only keep 2 cartridges in memory, so if you have 2 extra cartridges, (even empty ones) you could cycle them through to reset the printers memory, and reset the ink level to full. Basically, even though you've refilled your cartridge, the printers has the cartridge's serial number stored in memory. This will reset it.

Posted on Jul 06, 2008

1alexh

Alex Howard

  • 484 Answers

SOURCE: my Dell AIO printer keeps blinking right ink cartridge incorrect.Exclamation light keeps blinking too.

Try going to the Dell site and searching for that printer model. Then see if you need to have both ink cartridges populated and filled with ink, to make it work.

You might also clean the contacts on the ink cartridges, to make sure the printer knows you have both cartridges in the printer, even though they're not both filled with ink.

It just might require both to be filled, before it will print for you.

See what Dell says.

Good luck.

-a.

Posted on May 22, 2009

Anonymous

  • 1 Answer

SOURCE: Ink Cartridge

I am having the same problem. I bought my cartridge from Dell and it is brand new. But I keep getting the error message to replace the cartridge. What can I do?

Posted on Aug 19, 2009

don_farr

Don Farrell

  • 1018 Answers

SOURCE: right cartridge incorrect message on 924 printer..


I have to ask this question of you, just to make sure this is not an issue. Are you using a factory new ink cartridge?
Please consider the following:
If you are using a refilled or third party cartridge that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks causing problems with print quality or damaging the physical printhead.
If you are using factory new cartridges, then please call the manufacturers Technical Support for assistance with the warranty on the cartridges
Don

Posted on Nov 28, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I changed the black Dell printer cartridge with a new Dell cartridge from a sealed package. I got a message on the printer screen that the cartridge was missing. After a few trys to make sure it was...


First make sure you are placing the right
color cartridge into the right slot.
Most Printers are touchy about the
installation of ink cartridges. If the
instructions say to press the cartridge
into the slot until you hear a loud click,
that's what they mean. If at first you
don't succeed, remove the cartridge and
reinsert it into the slot again and press
on it hard till it clicks.
Then your printer should work properly.
Hope this is of some help. Bud

Feb 26, 2010 | Computers & Internet

2 Answers

I replaced the cayan ink cartridge, and it says there is no cartridge installed. I bought a second cartridge, and it still says that.


if you install the old empty cartridge and the message does not appear then the cartridge U have bought is not original

Jan 13, 2010 | Brother MFC 240C All-In-One InkJet Printer

1 Answer

MESSAGE SAYS RIGHT CARTRIDGE INCORRECT


Hello there:
what this is refering to is that the cartridge is either not the right one for the printer or the device is having a problem with that cartridge i would remove the cartridge and verify that it is the right one that goes in their and also since youare having the cartridge out i would clean out the contact area to get rid of the old ink that may be sitting on the contact areas ok
best regards Michael

Nov 23, 2009 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

I bought a PC from Bureau en gros (Staples) in


you can download the software on www.mininova.com note: use u torrent be the downloader, it takes 1 day to download windows vista home basic installer.

Aug 10, 2009 | ZT Group Cisnet Intel Celeron 306 Process...

1 Answer

Lexmark X3430 Error: Incorrect cartridge


Load new firmware from Lexmark web site for x3430 or it won't accept the new cartridge.

Jun 29, 2009 | Lexmark X5470 All-In-One InkJet Printer

2 Answers

Cartridge errors..cartridge incorrect


sounds like they're the type of cartridges that cannot be refilled, due to the computer chip on them.

Dec 31, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

I have a Lexmark X3430


If you had brought original lexmark cart you can get it exchanged as it comes with one year warranty you need to contact lexmark support to get your cart exchanged ....


Good luck...

Aug 24, 2008 | Lexmark X2500 All-In-One Printer

1 Answer

Right cartridge incorrect" and "Left cartridge incorrect


Many newer HP Printers internally keep track of your cartridges by a serial number embedded into the cartridge. When it's low, the printer remembers. This is entirely done within the printer itself, and not the printer software. Some printers EXPIRE the cartridges after 18 months according to the installation date even it is not empty.

Outrageous, but true.

A fix? Most HP printers will only keep 2 cartridges in memory, so if you have 2 extra cartridges, (even empty ones) you could cycle them through to reset the printers memory, and reset the ink level to full. Basically, even though you've refilled your cartridge, the printers has the cartridge's serial number stored in memory. This will reset it.

Jun 02, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Error message ?incorrect black cartridge?


You can get this message even when the cartridge is the right one, but the joints are covered in ink. Try the following solution- fill a bowl with hot water (not boiling hot), 3 mm high, remove the cartridge and place it so only the joints are submerged in the water, for a minute or 2. Dry it well, clean the joints again and place it in the printer. Good luck.

Feb 22, 2006 | HP PSC 1110 All-In-One Thermal Printer

Not finding what you are looking for?
Dell 922 All-In-One InkJet Printer Logo

63 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Office Equipment & Supplies Experts

jasbo
jasbo

Level 3 Expert

2239 Answers

The Knight
The Knight

Level 3 Expert

76204 Answers

Richard C Cohen
Richard C Cohen

Level 2 Expert

157 Answers

Are you a Dell Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...