SHU 9915 won't drain. Removed filter, and turned impeller. Does it turn both ways? Do i do a practice wash or is there a test to see if it draining? thanks

You need to :

• Check drain pump filter
• Check drain pump for blockage or restriction
• Check outlet hose for blockage or obstruction
• Check drain pump operation
• Check drain pump wiring

If there was no blockage in the hose, or you removed it, but you still receiving the E18 error code and the machine is not draining, the problem could be the pump. Take the filter out, put the machine on spin, and with the filter out, check to see if the pump impeller is rotating.
If the washing program is over and the impeller did not turn, it's possible that the pump is faulty.
If your machine is not under warranty, and you would like to replace the pump, just click on this link of the video explaining the procedure on How to replace a Bosch Washing Machine Pump

5E is a Drain Error Code.

This can be caused by a clogged filter in the washing machine or a blocked drain line in your house. There can be a few other reasons, but these are the most likely.

If you would like to try to repair it yourself, then follow these instructions:

UNPLUG the washing machine. Repeat, UNPLUG the washing machine!!!

Check the filter in the back of the washing machine on the bottom right-hand corner. Place a shallow dish under the filter. Loosen the filter to drain out the water. Remove the filter and clean it out. Look at where you removed the filter and you will see the water pump impeller. Make sure it can move and isn't locked up. Remove any debris from the impeller.

Replace the filter, and plug in the machine. Try a short wash cycle.
Check for leaks around the filter.

The simplest way is to lay the washing machine on the right side so that you filter closer to the floor and from bottom of the washing machine is accessible drain pump. It can be fixed by three screws
or just turn pump counter clockwise and pull out.

Dado

My machine did a similar thing and in my case, it was debris in the filter. It took several clear-outs before the object appeared.

The drain filter is blocked and needs to be cleaned. Unplug the machine or disconnect power then remove the three screws attaching the bottom of the lower front access panel and pull the panel down and off. Once the panel is off, you'll find the drain filter attached to the drain pump.



Place a container or a piece of towel underneath the filter to catch spillage. You may need to drain the water from the machine by putting the end of the drain hose over a container on the floor. Position the container as low as possible to extract as much water.

Remove the filter by turning the knob counterclockwise and clean it.



Also take a moment to inspect the drain pump impeller by reaching it in with your finger and turning it. The impeller should turn freely. Otherwise, replace the drain pump.

Click on the link below if the problem persists after cleaning the filter.

Kenmore Elite and Whirlpool Duet Sud/F02 Error Code

Hi eddyloz2000,

I believe your drain pump filter is just clogged. The drain pump is trying to pump the water out before the Spin cycle, but can't. Usually this is caused by a foreign object that is obstructing the impeller. See my tip on how to access, drain & clean the Drain Pump Filter:

ACCESS, DRAIN & CLEAN THE DRAIN PUMP FILTER

After this, the Spin cycle will run, after the drainage procedure. If it does not, then you may need to replace the Drain Motor. Which is a easy task.

Kind Regards :-)

* If this solution helped you, please rate it

Hello there
Normally you will want to get the impeller kit for this it will include the seal for the impeller

Drain & Wash Impeller Kit - Comes with drain & wash impeller, pump seal, chopper, gaskets, screw and instruction sheet.

Part Number: AP3115180
Our Price: $29.00
this is a quote from parts select.com
and is usually a fairly normal price
ok hope this is very helpful for you
Best regards Mike

first you have to unbolted the base part from the tank(4 bolt on the bottom part)....then you gonna be abble to flip the tank whit the door forward and the base part gonna stay on the ground ,showing you all the component you want to get to and have the space to work your way out .. ....after the pump and the tubulure part connect togetter by turning and pulling all that whit the impeller and the motor assembly staying togetter but release from the tubulure drain parts ....and thats it ! you have your motor pump in your hand and you can now proceed to a test whit 120 volt to see if its realy the pump that grounded ...hope this is gonna help you ! mikey mecano

The only way to get into the drain pump is to have the top panel, the control panel and the front panel removed.  You will have to move the washer out of the closet to get the 2 screws holding the top in place.

I think so. Check for power at the pump. If so is it running. There are seperate pumps for drain and wash. It is also possible the impeller came loose and the motor is running but not turning the impeller.