Hand wheel won't turn

SOURCE: balance wheel is totally jammed

machine was working fine when suddenly it just jammed up. Everything seems to be fine, but the balance wheel is completely jammed rigid. I've looked at the shuttle and there are no thread jams at all. The needle moves fine from side to side with different stitch selections, but wont go up and down with the wheel.
I have tried looking in the machine, but I can't find any thread jammed.

SOURCE: I was given a brother

Hey RM check the bobbin area and see if the hook area has any thead cought in it you might have to remove the bobbin case to see it

SOURCE: machine jammed wheel will not turn needle will not move

Thread is caught in the hook...Remove the upper thread and bobbin case, turn the hand wheel backwards and forwards by hand and remove the thread remands

SOURCE: My machine jammed/bent needle & gave error message

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Hi,

According to your problem, if you have change/replace the niddle properly then you can try to change the niddle position to solve your problem. Check the niddle threading and reset it. Check also the thread sensor. Reset the machine and unplug it after resetting for 2 min. Then plug it and turn it on again. If it doesn't solve your problem then you may need to reload the software.

SOURCE: I just tried using my

No......CHANGE the needle,,,,it will damage your fabric!!
GET IT SERVICED....It needs retiming by the sound of things