I keep getting the error code C01 (open upper unit). The scanner works if I apply a little pressure to the left hand side of the upper unit and it appears it needs some adjusting. There does not appear to be anything broken. What could be the fault? Thanks and regards
The top cover is held in position by a small piece of plastic on both sides. Open the Left hand side cover and you will notice the catch with two screws. Unscrew them slightly push it down and tighten again. This should solve the problem.
S. Mohan, India
SOURCE: When I turn on a scanner it displays error
E34 refers to abnormalities in the Shading Solenoid Connection.(Lower side). If you open the scanner top cover and press the 'start' button, you will see two white strips (plastic) coming out. If it does not come out there is a problem. (This is used for Color balancing). Check if the connection to this are perfect. You may need to remove the plastic cover near ****** roller (The one which is in the bottom). Ensure that the plastic is not damaged.
S. Mohan Chennai, India
SOURCE: Paper tray at front of scanner will not lift.
Disconnect the scanner from the Comp, Try 'page counting'. If the papers go through, then you know feed mechanism is okay. if the tray is not lifting, then you have a problem. Use Qumatool software and check if the tray is lifting. If the scanner tray if lifting then the motor is okay, if not, the lifting motor may need a check.If the motor is okay, but tray not lifting means the sensor in the paper tray is faulty. Check this out.
S. Mohan, Chennai, India
SOURCE: Hello, I am getting the following
Uninstall all drivers and scanning software. Switch off the comp and Scanner, restart the scanner first and then the computer, reinstall drivers and scanning software. Pls run scandisk on the Computer and ensure the OS is okay.
S. Mohan
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