Can't print onto thick card

You can put special media on side bypass feed tray. Then select paper type/thickness. Choose the bypass tray and paper type when sending print job from your PC. Job status light will blink and you need to go to the copier to execute the print job for special paper.

Under printer setup select your print, then change the paper size in the settings to the paper you're using.
Change the alignment of the paper feed on printer to the size of the new paper

Xerox WorkCentre envelope printing

Hi the machine could be defaulted to print from the main trays if you have the same type paper being fed from the manual feed same size paper then it will automatically take it from the default trays
IF you take the paper out of the trays and put it only in the manual feed will it print and take it from the manual feed also you have to tell the machine when you use the manual feed what size and type of paper is in the manual feed once you tell it what paper and type of paper like card stock you then need to make sure when you go to print that it is set on your computer with manual feed and type of paper must match what is set on machine

We have become aware of an incompatibility between the ZoomAlbum software and the Canon PIXMA printers listed below. This issue applies only when using the ZoomAlbum software to print Photo Album covers with Mac OS X.
Affected Models
PIXMA MP240, MP250, MP480, MP490, MP560, MP620, MP640, MP980, MP990, MX320, MX330, MX860, iP3600, iP4600, iP4700 Printers
Phenomenon
The affected PIXMA printers are designed to feed paper via the rear tray with a center-feed mechanism and two paper guides. However, the ZoomAlbum software was intended to feed paper from the rear tray in printers with a right-feed mechanism and a single paper guide. As a result, when using the ZoomAlbum software with Mac OS X to print Photo Album covers with the affected Canon PIXMA printers, the printed image may shift.
Countermeasure
To remedy this problem, please use the following settings when printing Photo Album covers with Mac OS X:
1. Click System Preferences
2. Click Print & Fax
3. Select your Canon PIXMA printer as the default printer
4. Select DL Envelope for Default Paper Size in Page Setup
Note: Be sure to change the Default Paper Size back to Letter after printing the cover.

Sound like the computer printer preferences "paper source" is set to bypass if set to "auto select" select the tray you want. Also make sure type of paper matches what is in printer.
-Carl

check the driver

does not print from bypass tray (manual feed)
does not print on thick paper (check paper type)

No, your not. The M24 has to be the hardest machine on earth to print an envelope on, It is the biggest headache I have ever seen in printing. Here are the instructions and good luck.

NOTE: The PCL driver is the only driver supported for printing envelopes. There is no support for printing to envelopes using the Adobe PostScript® printer driver. It is necessary to complete all steps to successfully print envelopes.

NOTE: If printing through a server, changes to the driver must be made at the server level.

To set up the custom size paper for the printer:

NOTE: The setup of the custom size paper is a one-time step. Once the custom size is setup it remains an available paper size until it is changed.

1. At the workstation, click on [Start], point to [Settings], then select [Printers].
2. Right-click on your printer and select [Properties] from the menu. The Printer Properties window will be displayed.
   
   NOTE: Use the custom size paper in the printer driver when printing within an application.
   
   
3. Select the [Configuration] tab.
4. Select [Bypass Feed Orientation] and make sure it is set to Portrait in order to feed the envelopes long edge feed (LEF).
5. Select [Custom Paper Size].
6. Select one of the five custom sizes.
   
   NOTE: There are five custom sizes that can be set up for use in the printer driver properties. Custom Paper Size can be given an individual name by selecting [Name]and typing the name for the custom size, such as, envelope. The name will then appear as an option in output size.
   
   Three types of envelopes are supported:

Type for Envelope Metric Size Imperial Size Monarch 98.4 mm x 191 mm 3.9 x 7.5 Inch Commercial #10 105 mm x 241 mm 4 x 9.5 Inch DL 110 mm x 220 mm 4 x 8.6 Inch

1. Enter the short edge and long edge values for the envelope size you are using. The driver will now show the new custom size as one of the choices in Output Size.
2. Click [OK].

To set your printing preferences for the printer:

1. At the workstation, click on [Start], point to [Settings], then select [Printers].
2. Right-click on the printer you want to print envelopes and select [Properties] from the menu that will be displayed.
3. Select [Printing Preferences].
4. Select [Tray 5] (Bypass) for the Paper Source.
5. Select [Heavyweight 2 (170-220 g/m²)] for the Paper Type.
6. Select the custom size you created for envelopes for the Output Size.
7. Click [OK] twice to exit the Printing Preferences and the Properties windows.

To print envelopes at the workstation using Microsoft Word®:

1. Open your Word application.
2. Select [File] on the top left of the toolbar.
3. Select [Print] from the menu. The Printer window will be displayed.
4. Select the printer that you will use to print the envelopes. This printer will use the same driver where you defined the custom paper size.
5. Select [Close].
   
   NOTE:If you do not select the correct driver you will not be able to select the correct paper size in Page Setup.

To print envelopes at the workstation using Microsoft Word Page Setup:

1. Open your Word application.
2. Select [File] on the top left of the toolbar.
3. Select [Page Setup] from the menu. The Page Setup window will be displayed.
4. Select the [Paper Size] tab.
5. Use the paper size pull-down to select the paper size you defined in the driver. The paper size will be listed by the name you gave it in the driver setup. The default will be custom 1, 2, 3, 4 or 5.
6. Make sure the orientation is set to Landscape and select [OK]. At this point edit the page with the information you want printed on the envelope.
7. Select [File] from the toolbar.
8. Select [Print].

To load envelopes at the printer:

Load the envelopes into Paper Tray 5 (Bypass Tray). The orientation needs to be long edge feed (LEF) with the flap closed and the flap side at the lead edge, and the print side facing down. The printer is now set to print on the envelope.

NOTE: Load a maximum of 10 envelopes into Tray 5 (Bypass Tray) at a time. You may be able to fit a few more depending on the envelope's thickness but do not exceed the max fill line on the tray. The envelope may wrinkle depending on its weight and stiffness. The machine is not designed to handle high-capacity production envelope printing.

Best results will be if the paper you are using is designed for use in this machine and you print with the driver knowing paper type and using a direct flat paper path

Use The bypass tray (and you can also use face up delivery tray ) and make sure you tell printer what paper type it is using ie control panel, printers, preferences, paper type set to photo/gloosy or even card stock if it is thick.

Ensure feed rollers are clean, and paper is good quality

Solution Title: How to print on COM10 envelops from the Bypass tray (PCL6) using a Windows 2000 O/S Resolution/
Solution Fixed! Did not fix. Resolution Role: Fix
Critical Message: The Envelope must be placed in the Bypass Tray face down (flap side up) and Long Edge IN. In Microsoft Word (Word 2000)

1. Under the Tools tab, select Envelopes and Labels.
2. Enter your Delivery and Return addresses.
3. Click on Options
4. Under Envelope Options; [Envelope size], select Size 10 (41/8 x 91/2 in)
5. Under Printing Options, select Portrait (LEF) - Long Edge Feed
   • As Feed from, select Tray 5 (Bypass)
6. Click <OK>

Within the WorkCentre Pro 123/128 print driver
After opening up the print driver [<Start>, <Settings>, <Printers>, double-click on the WCP 128 PCL6 driver], click on Printing Preferences under the General tab.

• Under the Paper/Output tab

Set the following features as follow:

• Job Type: Normal Print
• Paper Size: COM10
• Output Size: Same as Paper Size
• Image orientation: Portrait
• Image Rotation: OFF
• 2 sided Print: 1 sided Print
• Stapling: None
• Output destination: Center Output Tray
• Offset Stacking: None

• Under Tray/Layout

• Set Paper Source to Tray 5 (Bypass)
• Click on Bypass Tray Settings
  • Paper Type: Heavyweight (1 or 2)
  • Feed orientation: Portrait
• Click <OK>
• " on Specify Paper Type and select Heavyweight (1 or 2)
• " (Apply> and <OK>
• " <OK> again

In Microsoft Word under Envelopes and Labels, Click <Print> to send the information to the printer.

Note: This setup represents one way of printing envelopes. Other ways setting up some features in a different manner will work as well.

Solution v1.3.20.0 312637.How to Print on COM10 Envelops From the Bypass Tray (PCL6) 2006-04-05 21:57:29