Question about GE (PSS26MSRSS) Side by Side Refrigerator

2 Answers

GE Profile Arctica - Frig Freezing Food

Model: PSS25SGNA BS - The frig set to 0 and maintains temp fine. Frig side set to 37, but says much cooler (16 - 25) and is freezing food. I believe it's also froze the water filter cutting off wather for the ice maker (runs, but no water thus no cubes), and the door (no water). There appears to be no blocks in the upper and lower ports to the freezer. Main board replaced with no change. Thanks for your help!!

Posted by on

  • 2 more comments 
  • aled969 Dec 05, 2008

    PSS25SGNA GE Profile Side by Side. Experiencing same exact problem.

    Refrigerator has been dropping temperature for about 2 months. Freezing veggies. Also, water line is not dispensing water now.

  • kc7hex Feb 22, 2009

    PSS25SGNABS Model with the same problem. Frig side set for the recommended 37 degrees and it always freezes the food (below 30 degrees). Water also not dispensing. Swap out the main control board and the water synoid and the same problem exists. Need assistance.

  • Anonymous Mar 07, 2009

    PSS25SGNA with the same problem. Refrigerator won't hold temperature, no water from door, but the ice maker still works, We have unplugged it today and cleaning inside and out - a friend recommended letting everything thaw, maybe something is stuck? Seems illogical and a long shot, but at this point need something and can't afford a repairman, much less replacement right now.....

  • kruty9 May 14, 2009

    My freezer temp set to 0 and stays fine according to temp readout. My fresh food section temp set to 37 but readout shows 28-32 and food is getting frozen. I tried to compensate by rasing temp settings to 5 in freezer and 44 in frash food section. This helped and the gage readings are 5 in freezer and 33-34 in frash section. My frige is 6 years old. The problem has started 2 weeks ago. Can someone help?



2 Answers

  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 15 Answers

Replace the damper assy, in the Refrigerator section. The damper door is stuck open. Very common problem on these refrigerators.

Posted on Feb 09, 2010

  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

  • Contributor
  • 1 Answer

My food in the refigerator is freezing on the top shelf and bottom. I have turned down the control from 5 to 3 and it is still happening. Usually the milk and bag salads.

Posted on Mar 30, 2011


1 Suggested Answer


6ya staff

  • 2 Answers


Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Freezing food in frig. , not making ice .

Freezing food in the fridge also freezes the water line for the ice maker.
You have a thermostat problem. Get a new thermostat fitted.

Mar 31, 2011 | GE Profile¿ Arctica® Energy...

1 Answer

Food in the frig has been freezing even when the freezer is set to 3 and the frig is set to2 (mod. pss25mgmb) the unit is only about 6 yrs old

could be drain holes blocked or both temp sensors gone at same time ?? hardly.also have you tried a full manual defrost (no hot water) sometimes works for me

Feb 07, 2010 | GE Profile Arctica 25.4 Cubic Feet...

1 Answer

Frig won't hold set temp keeps freezing things.

Thermostat is defective.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

Jan 11, 2010 | GE Profile 26.6 cu. ft. Side-by-Side...

1 Answer

GE Profile Arctica model # PSS25NGMD - can't control temperature

Check the little damper door next the water filter at top inside the unit. You will have to remove the covers to get it. The little plastic ends will break off and then you can not control the temperture it act like a freezer. Hope this helps Also you can get this part online.

Nov 17, 2009 | GE Profile Arctica 25.4 Cubic Feet...

1 Answer

GE Profile Artica refrig is freezing food

Replace the cold control

If you need further help, reach me via phone at

Apr 09, 2009 | Refrigerators

1 Answer

GE Profile PSC23MGNA too cold on frig side & icing up on freezer side

Check your thermostat if it is still functioning well.

May 02, 2017 | Refrigerators

2 Answers

Food freezing in frig

Go to the link below and the choose line 22 and click it. That link page helps identify most common problems you may have with your refrigerator, Thanks Sea Breeze.

Sep 11, 2007 | GE Profile PSI23NCR Side by Side...

Not finding what you are looking for?
GE (PSS26MSRSS) Side by Side Refrigerator Logo

2,391 people viewed this question

Ask a Question

Usually answered in minutes!

Top Refrigerators Experts

John Tripp
John Tripp

Level 3 Expert

4656 Answers

Ron Beer
Ron Beer

Level 1 Expert

11 Answers


Level 3 Expert

1234 Answers

Are you a Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides