Factory code will not open model # DA3831 safe

There are several possible reasons why your Sentry Safe MS3817 is not responding to the handle or new batteries. Here are some steps you can try to fix the problem:

1. Check the batteries: Make sure the batteries are properly installed and not depleted. You may also want to try using a different set of batteries to see if the issue is with the batteries themselves.
2. Check the battery contacts: Make sure the battery contacts are clean and free of any debris. You can clean the contacts with a soft cloth or toothbrush.
3. Check the handle: Make sure the handle is not damaged or stuck. You may need to apply some lubricant to the handle to loosen it.
4. Check the lock mechanism: Make sure the lock mechanism is not damaged or stuck. You may need to apply some lubricant to the lock mechanism to loosen it.

If none of these steps help, you may need to have the safe serviced by a professional. As for the factory code, it is recommended to contact Sentry Safe or the retailer where you purchased the safe for assistance. They may be able to provide you with the factory code or help you reset the safe.

As far as I am aware there is no such thing as a Factory Reset Code otherwise every burglar in the world would be using it. You can ask Sentry Safe, but they charge and you need a signed affidavit that the safe is yours, and the serial number, BUT your husband has changed it.

You can use the key to open it, they all have a key in case the battery goes flat.

Or you can just open it with a rare earth puck magnet. They are not at all secure!

https://www.google.com/search?q=Sentry+Digital+Safe+open+without+tools

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To reset the combination on a Sentry safe, open the door of the safe, delete the existing codes, press the PROG or P key and enter the factory code. Finally, enter a new five-digit number as per individual preference, which is the new user combination.
It is always prudent to reset the combination on a Sentry safe when the door is open because it prevents the user from being locked out. To open the Sentry safe door, type the five-digit factory code given in the owner's manual. This factory code cannot be altered.
To delete the existing codes on newer models of the safe as of 2015, press the P button. Then, type the factory code and follow it up by inputting "00000" into the safe. On older models of the Sentry safe, press the PROG button and type the factory code two times.
After deleting the existing codes, press the PROG or P key and then enter the factory code once again. Within five seconds, type a new five-digit number, which is the new user code. To verify if the user code is working, retype it and then close the door of the safe. The user code is the primary code for opening the safe, and users can reset it as often as they want too

did you ever find the factory code? I lost mine also. if you have the factory code for this model please message me on facebook.com/vernhartjr

I hate to tell you, I just had this same problem on a brand new safe (x-mas present) and ended up having to crack it open. Unfortunately, from my extensive research on this problem on Sentry Safes it turns out that they use an encoded IC chip on the solenoid and if either a serial wire breaks going to the board or the IC chip fails, you get the 5 beep-of-death error. Needless to say, I'm thoroughly disappointed in Sentry and will discourage anyone from purchasing their products!

Hi.

The only way to open a sentry safe is by using a registered combo, or by contacting Sentry. There is no other simple and non destructive way to open a Sentry.

See here: Sentry respects strong security standards. There is no simple way of hacking a safe if you loos.

Locksmith recommend that all you might need is a new Sentry Safe battery pack to hold the batteries. As these sometimes short out from leaking batteries

I finally ignored the poorly-written instructions for programming a personal code and simply entered the factory code first and then pressed the prog/enter code button.  The safe opened.  The instructions tell you to push the prog/enter code first and then enter the factory code or personal code to open the safe.  Wrong!  Do it my way should this problem happen to you.

http://www.sentrysafe.com

call them

mj

Hi,
here is the customer service phone number for you. I am sure they will be able to help you. 800-828-1438