Door glass shattered

I have two thoughts, both guesswork based on knowledge gained by researching answers here on Fixya.

If you removed the door completely, the safety microswitches need re-adjusting. The door and hinges usually has three or sometimes 4 to make it impossible to use the oven with the door open.

Or, modern ovens have a safety catch under the glass edges that won't allow the oven to work if there is NO glass on the inside, or no glass on the outside. In other words, there must be 2 (or 3) panes of glass to stop children, old folks and pets getting burned by door glass that is the same temperature as a oven.

The final possibility is that the microwave failing is coincidental and not related to the door glass being replaced!

A spoon in the coffee the cup had metal parts

Usually if this model stops after approx 3 secs it is an invertor or mag fault. Check that the aerial cover is clean Page 3 of the breakdown part position 315. If this is really grubby it would be the cause of the door shattering. The PTC is not used on the microwave function so may be an additional fault. Check also the alignment of the door switches as this can also cause a similar fault. My best guess is if you remove the mag, you'll probably find scorching on it and it (and the invertor) will need replacing.

Spares will be available through the authorised service centre network. Browse the manufacturers web site for details.

There's a safty switch which prevents the unit from operating if the door isn't fully closed. When the glass shattered a small piece may have blocked the switch from operating properly. Check around the door seals for any irregularities.

That's a huge gap.

You might ask their customer service people to authorize the replacement of the whole door or the glass and the inner door panel where the gap is.

If they won't help you, you could clean it thoroughly, then carefully caulk the gap with high temperature caulk.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

I just had exactly the same problem with the same oven, did you find a solution yet?

dont need new door glass is replaceable very cheap but tricky to replace

It must be tempered glass and I would suggest using only the correct replacement.

We have the applicable service manuals for these models and have uploaded it to our site here and here to help you.

You will need the free Adobe Reader to view or print them.

The manuals have exploded views, part numbers, and disassembly info.

The best place to order parts for this brand is Encompass (formerly Tritronics).

Or you can call them toll-free at 866-779-5835.

You have to separate the door panels (as shown in the attached photo) and then you'll see the previously hidden screws you need to remove.

Or you can watch a YouTube video (not a video I made) that demonstrates how it's done.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Door glass broken on russel hobbs 28lt micro wave. Any idea where I can have this replaced. thank you