ATT has given me a 2 Wire Gateway... which does not work

Make sure all the cables are plugged all the way in... run a virus and spy ware scan... a good free spy scan is spybot... clean all extra files through the computer clean defray area found in program section... and maybe a defrag..... this is for the outside problem of a full computer that may have too many spy ware taking up your Internet and cookies filling your computer.... this could take some time but your computer will work a lot faster

Contact your provider and ask them to do a
( hard )reset
Also check your cords and cables to see if they are damaged
also confirm your connections are clean and contacting
Happy repairs

You will need to get a hold of att. They will need to have you unplug the 2wire and then reconnect. They will need to reset the gateway from their end. good Luck.

I had the same problem on the Gateway 2701HG-B supplied from ATT. From searching the web, I learned these variety of modems apparently have an expiration date on the power cord at abotu 18 mos to 2 years. Mine is almost exactly at 2 yrs.

I replaced the power cord and now it works fine. You can order the OEM replacement from att e-store or try Radio Shack for a universal cord.

I had the same problem on the Gateway 2701HG-B supplied from ATT for use with their DSL service. From searching the web, I learned these variety of modems apparently have an expiration date on the power cord at about 18 mos to 2 years. Mine is almost exactly at 2 yrs.

I replaced the power cord and now it works fine. You can order the OEM replacement from att e-store or try Radio Shack for a universal cord.

RED power light indicates that the modem has gone bad.
Try with a different power cable and power adapter
Try with a different power source
Try to hard reset the router
NOTE: Have all details provided by your ISP before trying this step

If all the above mentioned steps doesn't work please replace it

that means the box needs to be reset if its going red like that its glitching if the reset doesn't work then something is wrong and i would get it replaced hope this helps

I've got the same issue, 2 wire claims that whrn the power light is red, the modem is bad and must be replaced. I would try and power the modem from another circuit before replacing. I am replacing mine today

With the unit powered on perform hard reset back to factory settings. Use a paper clip to push the reset button on the back panel of the modem. Hold down for five to 10 seconds. Release when the power light goes red

you can try resetting the modem by picking a small pin and pocking in behund the modem which states "reset"
Or if you can access the gateway you can reset it from there.
to access gateway in case type in your browser -- > http://gateway.2wire.net/mdc - <-- you will be prompted to enter password . The default password is 2wire . Once you entered in , scroll down to Troubleshooting which will be on your left
, search for resets <--- Click on it, it will direct you to a page where you can reboot system and stuffs.. Click on the button RESET beside factory defaults. Your modem will be reset to factory default, your power light will change orange and be normal back for about 10 secs ... When everything has come back to normal, you can then continue to enter your user id and password to log in internet.Or alternatively u can Go to http://gateway.2wire.net/setup <--- and configure your modem from there with a step by step guide :)

THANKS