Remote will not work at all to control volume or power for the TV, nor will the DVR remote work for the TV that normally will control the TV. Remote will change the channels on the satellite receiver so we know the remote is working and can hand control the volume and power for the TV. Is there a remote sensor or something that can go out on the television?

Hi- My name is Shannon and I am with Suddenlink. The SL-TiVo remote can be programmed to control the TV and one other A/V device using these steps:

1) From TiVo Central, select Settings & Messages > Settings > Remote, CableCARD, & Devices > Remote Control.

2) Highlight Part 1: TV power, volume, and mute and press SELECT.

3) The DVR displays a list of television brands. Use the UP ARROW and DOWN ARROW buttons and the CHAN DOWN and CHAN UP buttons on the TiVo remote to highlight your TV brand and then press SELECT.

4) The TV Remote Codes screen appears. Follow the instructions on this screen to enter a code into your remote control. If the first code does not work, repeat the instructions to enter the second remote control code, and so forth, until you find a code that works. The remote is now programmed to operate the TV.

5) If also programming to control volume & mute on an A/V receiver for surround sound; Highlight Part 2: A/V volume and mute and press SELECT.

6) The DVR displays a list of audio/video receiver brands. Use the UP ARROW and DOWN ARROW buttons and the CHAN DOWN and CHAN UP buttons on the TiVo remote to highlight your receiver brand and then press SELECT.

7) The AV Remote Codes screen appears.

Follow the instructions on this screen to enter a code into your remote control. If the first code does not work, repeat the instructions to enter the second remote control code, and so forth, until you find a code that works. The remote is now programmed to operate the receiver.

The TiVo remote will now turn the TV on/off and switch inputs and adjust the volume and mute the audio on the receiver.

If you have any questions, feel free to email me at shannon-AT-suddenlink-DOT-com. Thanks!

Hello, it sounds like you may need a replacement remote. Normally if the volume button was not working at all you would probably just need to readdress the remote to the TV but in this case the remote does work sometimes. Try changing the batteries if you have not already done so. If you have changed the batteries and are still experiencing this issue you will need a replacement remote. I would be happy to look into getting a remote sent out to you. Please email me directly at [email protected] with either your name and phone # on the account or the account #. Thank you.

Try the help menu in the comcast remote. I believe you have to program it again for the LG to work the sound.

The answer depends whether its a Comcast DVR Remote or a regular one. The DVR codes are 4 digit -- the others are 5 digit. I got 0060 to work for my DVR remote.