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If you have cleared the voicemail on the phone bank itself is there a possibility that your provider has it's own separate voicemail service?
I have ran into this scenario a number of times as the voicemail on your unit is a separate service from the provider. They will commonly have some number to dial to check the messages, It seems like they enable this "feature" usually when some other change has been made to the phone service, like call waiting, distinctive ring, etc.
"Q: My Norstar Startalk, Flashtalk, or voice mail says my mailbox is not accepting any more messages. I deleted all my messages, but callers still cannot leave a message. Why? A: Check with your voice mail administrator. Chances are another Mailbox on the system used up all the message storage space. Usually it's the general delivery mailbox that hasn't been checked for messages on a regular basis." Frequently Asked Questions
Tech needs to program Supervision Disconnect for the line/s and Carrier must do the same so they talk to each other. So when callers hangs up a disconnect signal tells the system to hang up. 90 percent of the time the tech had it programmed but the carrier did not.
The M7310 will display "Message for you" on the LCD screen when you have a message, provided that the Voice Mail system is configured to provide indication to the phone.
The exact steps to do this will depend on what kind of Voice Mail system you are using on your Nortel PBX.
How do I reset a password on a Norstar Voice Mail mailbox?
Press Feature 983.
Enter the System Coordinator's Mailbox number (default is 12, 102, 1002,
depending on length of extension numbers) followed by Password (default 0000).
Press MBOX.
Press CHNG.
Enter the mailbox number that is giving you troubles.
Press RESET. The password has been reset to default (0000). Good Luck.
No, the T7316 set is digital, this is the reason why you cannot just take it home and have it work. Two different styles of signalling.
The T7316 set only works with Nortel Systems.
It is telling you that the voice mail ports are busy and can not take another call in to the voice mail system. If the port the does not clear up after a min or two then reset the voice mail system . Unplug the power cord from the wall and let it set for a min , then plug it back in and wait about 5 min for the system to come back up , that should free up the ports .
It sounds like both phones are set to ring on incoming calls and both phones are set to call forward to voice mail box with the same amount of rings . you should turn off the ringing for both phones that way it will not jump between the to mail boxes . now when a call is trans it will go to the box .
The phone you have can go on several different Norstar phone systems and you can have several different types of voice mail. Your voice mail (and possibly the phone system) needs to have programming changes, not the telephone. Your first step is to determine which Nortel phone system you have and also what model voice mail. You will need manuals for the phone system and voice mail. Hopefully you already have a programming or administration manual for the voice mail. Someone should have gotten this information when the system was first installed but that could have been many years ago.
What happens when you are waiting for that time? Do you hear absolutely nothing? Instead of being sent directly to your voice mail box, it may be sending callers to a voice mail branch where you would normally have a recording "press 1 for this, 2 for that" If there is no recording the system will wait for a response that the caller has no idea of and usually replay the message 3 times before defaulting to your mailbox (in this case a blank message). That is my best guess with the information I have from you so far.
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