Question about Sony Handycam DCR-TRV140E Digital Camcorder
My video camera is displaying and error code C:31:23. This error code isn't listed in the service manual. It won't let me play tapes or record them.
Believe it or not, giving it a bash got it to work. Not too hard, just a few sharp smacks on the side.
It's something in the cassette carrier mechanism.
Posted on May 27, 2008
Don't Shake your cam too hard - it will not fix the prob forever.
I had exactly the same problem and tried the shaky method.
The error message is related to one of the reels,
the black rubber one (atleast on my cam DCR-PC115e
When the alarm message first occured, and I opened up
the cassette compartment, and the black rubber thing
came out .... I put it back and cam was working again,
next day .... same alarm text.
I have been reading around for quite some time now, and I
finally decided to give it a shot to see if I can fix it.
The reason for the alarm is because the "s-reel" is not fit in
same location. There must be a "locker" for it, put on top of
the pin, which apparently have fallen off my cam.
What I did, I broke a BIC pen, and the ink-pipe had exactly
the same dimension as the silver pin (approx 1.5 mills)
I cut it to a good length (not sticking out), put the black reel
in place again, and the BIC-pipe as a "new" lock on the pin.
I've been running the cam for many weeks now, and the error
message is history.. Cam is working like a charm....
I am not sure if it will work on other cam's but if you have a PC115/120e , give it a try!!!
if you want a photo on what I mean, mail me at email@example.com
Posted on Nov 24, 2007
My video camera is displaying and error code C:31:23 upon start up.
This error code isn't listed in the service manual.
It won't let me play tapes or record them. Please help as soon as possible.
Posted on Nov 26, 2008
Film student grant says
Although I am a fan of giving something a good whack to get it going I do not advise this for a video camera. There are a whole but load of mechanisms that are timed and spring loaded into proper position to make the camera function. I have VX2100 and recently had this error occur and the best safest fix for this was to find the uptake reel the left white wheel when looking into the tape dect and take a small item like a tooth pick and move this wheel carfully around it will probly be slightly bound up either on itself of the other crap behind it moving the wheel one revolution around should free it up. the error code is indicating a bound wheel...so fix with confidence its easy and it will save you a couple hundred bucks
Posted on Jan 01, 2008
Banging it seems to work for many people, however it didn't for me. I believe the reason it works is because it is knocking this roller back into place.
When you open your camera after getting this error, very carefully shake the camera and see what comes out. If you are lucky, it will be both the roller and the white tube piece that locks it in. I found the black rubber roller loose in the camera, replaced it on the top skinny metal post (about halfway down on the right side when you are facing the camera opening on my camcorder, sony dcr-trv19). Laid it on it side so that the roller would not fall out, error message is gone.
There is a good diagram of this on camerahacker.com, where there are over 2,000 complaints about this same error message.
As stated elsewhere, you need to lock this roller in by inserting something into the exposed top of the roller to hold it and make sure it doesn't fall out again. I've tried the bic refill, but it seems too small for mine, unless it was from the wrong bic pen??
Posted on Jan 03, 2008
C:31:23 is a S reel fault as per service manual..refer Page no.9 of the service manual version 1.1 Remove the cassette, battery,power and again perform all the functions and try. If you need spares do write to me.
Posted on Dec 01, 2006
I also followed the banging method and it worked too. I have been dealing with this problem for 2 solid days. Restarting, unplugging, restarting, unplugging, reinstalling tape after tape but to no avail. Finally the solution. Just bang the darn thing
Posted on Nov 28, 2007
I THINK THE PROBLEM IS RELATED TO THREADING TIMING WHEN YOU LOAD THE TAPE. THE SWITCH AND GEARS OF THREADING SYSTEM TOO DELICATE, IF IT GET DIRTY THE MICRO PROCESSOR CAN NOT RECOGNIZE THE END OF THREADING POSITION, IT WILL SHOW THE ERROR CODE. IF YOU WACK THE DECK IT SOLVE THE PROBLEM, YOU'RE LUCKY, IF NOT I SUGGESTE YOU USE THE MODE SELECTOR OR ANY 5VDC TO ACTIVE THREADING MOTOR ALL THE WAY IN AND OUT FEW TIMES THE PROBLEM WILL BE SOLVED.
Posted on May 01, 2009
THANX SO MUCH I opened the cassette door took the battery out gave it a bit of a bang put the battery back and slammed the door shut it worked thankyou thankyou thankyou and God Bless you I am very grateful for this solution
cheers from new zealand
Posted on Mar 02, 2011
Thanks for the solution i read...i just encountered this C:31:23 code error, after reading to what will I do with this thing, I gave a smack on my cam and poof.... it works again! thanks solutions!
Posted on Dec 24, 2009
I had the same problem. I took out the battery for a couple of minutes and wacked the camera on its side a few times. I put the battery back in and amazingly it worked! Try and you will be suprised !
Posted on Oct 09, 2009
OMG, i smacked it on the bottom and slamed the case shut, and it worked (Y) THANKS
Posted on Sep 20, 2009
I gave the thing a shake as suggested and true this also worked for me thanks.
Posted on Mar 02, 2009
ANY BODY DONT BUY SONY HANDYCAM
IT HAVE PARMANENT PROBLAM C31:22
AND DID'T SOLVE IN INDIA
BYE ANATHER COMPANY LIKE PANASONIK AND ELSE
I ALSO USE IT MORE THAN 6 YEAR AND PROBLAM IS SAME
Posted on Apr 19, 2008
I finally tried the banging method and sure enough, it worked. I removed the tape, the battery and the memory stick. Gave it few bangs from the bottom and put everything back and started it and it's been working like a charm ever since which was 2 weeks ago. I used it a lot over Christmas.
Posted on Dec 31, 2007
Hey! Just a comment to my previous message on the thread.
My cam has been working like a charm after my little repair
as described above.
Your Black little reel is most likely out of position, and when
"smacking it" it goes back in position again.
Before I fixed my cam, I got the message every 5th minute or so,
now it's completely gone ,and cam is running just fine.
(Never had any error messages so far .... and I taped approx
3 hours after my fix!)
So if your locker of the wheel is still there, push it gently back
in position, if it's gone, use a BIC plastic piece as described above.
Posted on Dec 27, 2007
Sony have issued a technical bulletin for this. Detials are:- Date: 09.03.07 Ref. No: 07PV035 Model: Z Mecha MD Subject: T and S Reel Fault Message Symptom: "C:31:22","C:31:23", or "C:31:42" may appear on the LCD display. Cause: The FWD back tension value is too high due to grease sticking out of the "Gear Assy, Gooseneck", adhering to the band of "TG2, Arm Assy" or "Table Assy, Reel". Solution: Whenever replacing, simultaneously change the four parts described below. Description Part Number Gear Assy, Gooseneck X-2718-168-1 TG2 Arm Block Assy A-7095-403-B Table Assy, S Reel X-3952-936-2 Table Assy, T Reel X-3952-937-1 This was given to me after my DCR-HC39E developed this fault. However it would suggest a known fault with any Mini DV Camera using this mechanism.
Posted on Jul 12, 2007
Give a good whack on the tape side.
Posted on Dec 30, 2006
For the error code C:31:23 adapt following method to resolve.
Remove the cassette, battery,power and again perform all the functions and try.
it worked for me,thanks.
solution 7 as above helped me to solve the problem
Posted on Jan 09, 2008
My problen with this c 31:23 code started when I tried to view a tape that was made on another camera some 15 years back. I don't think that this was the first time that I ran this tape since it was made. My TRV480 could not rewind, fast-forward or play the tape without generating this code. Wacking the bottom as suggested cured the problem. I later discovered that when I tried to rewind the tape that started this problem in my dedicated tape rewinder, it would not . Tape was somehow tight. Wouldn't fast forward either. That tape is now in the trash.
Posted on Oct 24, 2011
After reading several of the solutions to the C:31:23 Sony camcorder error code on this site, I decided to try it myself. Shaking and lightly banging it did not fix the problem. However, I opened the cassette tray and tried turning the little white spindles that turn the both sides of the cassette tape itself. The right side turned freely and the left side was stuck. I twisted it with my fingers until it clicked and that freed the stuck spindle. That was it! That simple. The camcorder works great again. The error code is gone and I saved the cost of the repairs.
Posted on Sep 27, 2011
I just fixed this. What I did - I opened the casette and saw that on one wheel two circular plate that make up the wheel and holds the tape is separated. So I used super glu at the seperated points and fixed it. After 10 mins I put the tape cover back and used in camera. It worked. So the problem was with tape and the wheel was stuck. You'll other good tape will work. hope it helps.
Posted on Jan 25, 2011
I have a DCR-TRv 33, and got this message for a couple of months. Banging and taking out the camera didn't work for me, but solution #4 by FredSweden worked like a charm. i hadn't noticed that the black reel had fallen off, so after banging it a few times, i noticed that. slid it back on the rod (2nd from right), then stuck a portion of a bic pen, and it is working like a charm. thanks, Fred!
Posted on Apr 18, 2010
Error code C:32:22 is probably tape problems. I found a small, loose rubber wheel just lyig inside behind the big tape reader/writer wheel. When you hit the camera it will in some cases get back into place but wil probably fall out again when the tape recorder is tilted in a certain position. The wheel seem to have lost a screw just like the whole Sony Handycam fleet of cameras. Error code C:32:22 seems to be a main problem fSony Handycam. I have not used my camera that much. Now adays i just want to convert the video tapes into DVD:s but now the camera got dead. It was ertainly my last Sony. The first one (1989) was just much **** as this one.
Posted on Oct 12, 2009
I had the same proplem 31:23, Look inside the cassette compartment, you should have two black rollers , one on the right and one on the left side that hold the tape.
The one on the right side of mine fell off but did not know it , I read on this site to smack the camera.
So what I did was remove the cassette leave the door open and start to smack it after a few times a black roller fell out, I looked in side, slide it on the middle right silver pin, Like MAGIC IT WORKED.
Posted on Jun 21, 2009
I tried everything, even the hitting. But when I finally took out the memory stick battery and tape together, put back the tape and battery leaving the memory stick out - a miracle, it worked! Leaving the stick out for good.
Posted on Jun 09, 2009
I had the same error code C:31:23 AND the tape would not eject AND I would get the symbol indicating I needed to eject the tape. This is what I did:
1. I wacked the tape door side of the camera a few times and I was then able to eject the tape. (see other guest comments)
2. I looked inside and found a white pin sticking out of the black roller (2nd from the right) and gently pushed it back into place. See comments posted Dec 2, 2008.
Bingo back in business!!! The problem seems to be that the roller pins come loose and might fall all of the way out (see other comments) Good Luck!
Posted on May 24, 2009
Dirty recording heads! Have it cleaned in a service center. always happened to me but i did the cleaning myself. all you need is a cotton buds (actually a no-no but i found it very convenient) and an alcohol (another no-no) as the cleaning solution. Locate the recording heads (the tiny things that revolve around the drum) then dip the cotton swab in the alcohol (i use rubbing alcohol-expert says never!) and touch the recording heads with its tip. Do not rub, just a light touch and voila!
Posted on Dec 13, 2008
Had the same problem with a TRV 480. The unplug - turn on - turn off - turn on bit worked for a short time after many tries, but this routine no longer seamed to help. So I whacked it up the side. It seems to be working now. We'll see how long it lasts.
Posted on Sep 15, 2008
Shutting the cassette cradle hard fixed the problem for this error.
i tried , memory stick removal,mosture troubleshooting
Posted on Jul 21, 2008
I had the same problems as you all did and went here for the solution. I had the camera all ready to send a authorized repair center but decided to slap the camera like one of the other posters said. It worked and now I punish my camera every so often when it starts acting up. I hope I dont get accused of machine abuse.
Posted on Apr 09, 2008
I got victimized toooo!!!!!!!! Damn it. I've always trusted sony in the past for all my A/V equip. But this is what made me change my beliefs.5 years ago I have had "2" DCR-TRV310's (Japanese version) die this way after 1 year each. The first one went in to repair and came back with a list of parts and labor for 20,000Japanese yen. I charged it overnight, popped a new Sony 120min tape in it the next morning,pulled it out about noon that day to shoot and it worked fine for about 5 min. then the picture suddenly went all "chopped up" into little squares and "smeared" across the screen. Playback verified the image was the same on the tape. So I took it back again, described the problem,showed them the tape, demonstrated it for them, and asked them to please try again.So it comes back with a list of parts and labor completely different from the first for 10,000Japanese Yen. (with the tape still in it) So I charge, cue the tape (to the end of the previous garbage), Start shooting, About 50 min later it kicks the tape out with the "ding-ding of doom" and the C code again!!!!! So I'm kinda "not happy" about this. After venting my frustrations on some poor guy,his Supervisor, and his Supervisor's Manager, I send it back again and the shiny new replacement arrives 2 days later. It worked wonderfully for almost a year and suddenly, one day, guess what............."ding-ding". I don't remember exactly what happened immediately after. But the camera is back in it's box on a shelf. (in many pieces) I got a call from a close friend a couple of weeks later. He has the same camera. He asked me what to do when the camera goes "ding-ding" and kicks the tape out. I told him where and in what condition mine was. His managed to make it back into the box in one piece. Now, 3 years later he sends me an email with a link to this page. That's about all I have to say.
Posted on Apr 09, 2008
FredSweden's solution of locking the black rubber roller in place with a pen's ink tube did the trick for my DCR-TRV27! Many thanks, Fredrik!
One addition: if the pen ink tube's inner diameter is a bit too big (mine was), just flatten the tube a bit with tweezers/pliers to get a snug fit.
Posted on Feb 22, 2008
C:31:22 error code SOLVED:
check this site
this has saved loads of money to me
Posted on Feb 09, 2008
This was an instant fix! I opened my DCR-TRV320 and cleaned the small clear purple sensor towards the middle of the tape deck and it worked perfect! Just try a little canned air and some alcohol.
Posted on Jan 15, 2008
Solved the problem very easy in 5 seconds... by removing all batteries .. then shake the camera very hard (or alternatively hit the bottom hard with your hand -at your own risk-) .. now the memory can't hold that there is an error and with the hitting things get better: got it from: Re: Re: Re: Self Diagnosis C:31:22 Jim - 16th Jan 2005 9:33 When you whack the camera (I don't advise it) you are probably loosening the debris or condensation enough to get the camera going. The reason for the battery removal is to reset the camera so old error codes are wiped and to get them again the problem must recur. If you take the batteries out and put them back in with positive results the movement involved in doing this probably serves as well as whacking it (sometimes just turning it over a few times will work). I have in fact seen with my very eyes, repair people (independent not at Sony) take a camera in, wait until the customer was out the door, take the main battery off, whack the camera VERY HARD and turn it back on. This has worked so many times I am embarrassed to mention it. They then put the camera on the shelf for a couple of days and call the customer back and charge them for a complete (and expensive) cleaning. The camera was usually fixed before they got to the car. I would offer you some simple advice (from experience and observation) that you may take or not at your own risk. Understand that anything you do in an attempt to fix your own camera may result in complete failure and irrepairable damage to your camera, including anything I mention here. Just be forewarned
Posted on Feb 03, 2007
Mine did the same thing. I checked the battery but that was not it. I found out that it was the memory stick. I had to remove it, then, It worked fine right away. God Bless! Hope that it helps you!
Posted on Jan 30, 2007
I bought my PC9 in 2001 and had C21:00 intermittenly since 2004-2005. And since then had been abusing it by smacking it repeatedly in public (you know how stupid that look). Sometimes missing your favorite moment!!! NOT MORE!! Found a much more permanent solution by cleaning the dew sensor using q-tip & alcohol. Done in 1 min flat.
Posted on Jul 08, 2010
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
I have been fighting the same problem. I just now picked up the camera and a small rubber roller fell out of the tape door area. I was not sure where it came from but looking closer there are 4 small rods sticking up on the right side inside the area where the tape is located. It looked like this was where the roller went so I placed it on the center rod and replaced the tape. This solved the problem and I am now able to view and recored as before. There most likely is a part that has either fell or broken off or is loose inside the tape area.
Posted on Aug 03, 2008
Tips for a great answer:
Feb 10, 2015 | Samsung Washing Machines
Jul 04, 2008 | Acer Aspire 5100 Notebook
Jul 12, 2014 | Cameras
May 25, 2014 | Dell Inspiron One 2020 All-in-One Desktop
FAQ ID: 44574
Last Modified: 22-Jan-09
When an error occurs the camera will display an error code like "Exx", where "x" represent numbers.
See the list items at the bottom of this page when it shows following error codes.
"E18" error of the target unit / lens barrel
"E30" and "E50" error of the CF or SD card
When an error code "Exx" different from those already mentioned, the camera off and then turn to try to capture or play back images.
If this error persists or an error code appears often, there was a malfunction of the camera.
Note the error code and contact the retailer where you purchased the camera or the nearest service center for Canon.
I hope this helps
Jan 24, 2012 | Canon EOS-D30 35mm SLR Camera
Error code 31:40 indicates a problem in the cameras tape transport system. This can be caused by several problems including the transmission gear in the tape mechanism not engaging properly, a defective clutch in the take-up spool or a faulty rotary mode switch. This will require disassembling the camera to repair and can be done fairly inexpensively. However, it's not really a user serviceable problem and should be repaired by a qualified service technician.
My name is Rick and I'm a professional repair technician with over 20 years in the business and have repaired many of these. I'm semi retired and work from home with little overhead so I can keep repair costs low. If you decide to have the camera repaired, please click HERE for a directory listing that suits your needs.
If this response has been of any help to you, please be sure and give a positive vote for me on FixYa.com .
Sep 11, 2011 | Sony Handycam DCR-TRV110 Camcorder
Feb 15, 2010 | IBM Infoprint 1352 Laser Printer
May 15, 2009 | Computers & Internet
Feb 17, 2008 | Sony Handycam DCR-TRV740 Digital Camcorder
Dec 10, 2007 | Panasonic Proline AG-DVC7 Mini DV Digital...
Dec 29, 2013 | Sony Handycam DCR-TRV140E Digital...
32,274 people viewed this question
Usually answered in minutes!