Thermador 37 in. CET365 Electric Cooktop Logo

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Posted on Nov 21, 2008
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It takes too long for burners to cool to a new lower setting.

Example: If you put any burner on 9 to boil then turn it down to 2 to simmer, it takes forever for the violent boiling to slow. We have to remove the pan from that burner and put it on another and set the new burner to 2. Can this problem be solved?

  • sandylcf Nov 21, 2008

    The problem exists on all elements, not just one. When turning the burner to a lower setting, the element's red glow does change immediately however the glass top will not cool down in a reasonable length of time even though the burner underneath has changed.

  • sandylcf Nov 21, 2008

    The pans we use are Kitchen Aid stainless steel. When we remove to pan from the burner, the boiling stops so the pan doesn't appear to be retaining heat very long.

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4 Answers

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  • Posted on Nov 21, 2008
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Hi,

If the problem has been like that since new, then it is a design characteristic; if however this issue is fairly recent, then most likely suspect would be the sensor for the temperature or the thermal cut-offs.

Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.

Justin Duby

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  • Posted on Nov 21, 2008
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What type of pans are you using? Teflon, Cast iron? Cast iron pans should not be used on a glass top. Pans do make a difference. When you turn the switch down and the red goes away means the switches are working properly. There are no setting to store on a cooktop either (suggested by someone else)

  • Justin Duby
    Justin Duby Nov 21, 2008

    It sounds like a glasstop stove just isnt your style. If the burners turn down, everything is working properly. There is nothing you can do. Sorry.

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It sound like you have a shorted element .
Another possibility is bad control switch .

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Did you stored any settings to become it like that then .unplug the device and then plug in and set all the settings properly again and check out.

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It is a gas appliance and it is a Miele, so you need a registered gas technician to service it. In my experience, the spark igniters work on all burners. To clean the burners, remove them all and put them in a large saucepan. Add cold water and dish liquid, bring slowly to a simmer and turn off. When cold, rinse and scrub with a plastic pot brush, paying particular attention to holes and slots. This was a job we did in the restaurant every week. It is a good plan to do before you go to bed for the least disruption.

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I found this video :>)

https://blog.yaleappliance.com/new-miele-hr1124-30-inch-professional-gas-range

..
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Hello Sharon,
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if yes this pretty much describes your cooktop the part called the potentiometer is going the be the problem.
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