Dear Sir:
1) You must shure the treadmill is complete o.k assembled.
2) Not losing parts.3) Try to put some math under the treadmill.
4) Lube the treadmill 5) See if there are Noise with main motor bearing6) Roller bearing 7) Execute maintenance regular according with the instruction manual agenda.
sincerely. God bless you.
ernesto cuadra
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