Sony Cyber-Shot DSCHX5 Digital Camera Logo

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Anonymous Posted on Jul 27, 2017

DSC-HX5, Lens is Stuck in Zoom out mode. Turn On works but screen stays black. Automatically turns off after 10-20 seconds.

I have 2 different batteries. Tried recharging and changing nothing changes. At first the lens was stuck at full out zoom. I gave it a small push then it clicked. Now it's completely stuck and wont move. Screen is still black. Before I pushed it and after, it is still black. If I try turn it on, it wont do anything. The green light will just blink a little or stay lit for 10-20 seconds then it shuts off.

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Marvin

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  • Sony Master 85,242 Answers
  • Posted on Jul 27, 2017
Marvin
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Joined: Jun 20, 2008
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Since there is nothing you can do to fix this at home you have 2 choices, replace the camera or send it back to the manufacturer for exchange (very expensive)

5 Related Answers

abbeylou

  • 1 Answer
  • Posted on May 05, 2008

SOURCE: DSC-S500 Zoom goes out wont' stay Red light comes on in front

I had the same problem with my Sony DSC-S500, I called Sony for a solution and they told me to take the batteries out and hold down the power button for 10 seconds, after trying that the camera would turn on the off again. I decided to hold down the power button and the button that takes the picture for 10 seconds and after putting the batteries back in the camera, it worked fine. I think that the picture button was stuck. Hope this works for you.

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Anonymous

  • 2 Answers
  • Posted on Jan 02, 2008

SOURCE: lens Stuck

Same problem guys!!! LENS HAD GOT STUCK - ABOUT ONE THIRD OUT after a knock. After lots of playing, and tapping and batteries in and out tried the whole twisting and pulling thing whilst turning off and on.

After a few minutes it came free and whole lens popped out. I then had to twist the outer part of the lens to straighten that up and allow it to fully retract. Works a treat now!

PS Tried the Sony online chat support - useless!!!!

Anonymous

  • 10594 Answers
  • Posted on May 30, 2008

SOURCE: sony dsc-w55 fell and the lens is stuck

Use bit more force to push or pull the lens as lens has been damaged. If applying bit more force lens goes to working, u saved $$$ otherwise, new lens option is always available at Sony repair shops.

Anonymous

  • 2 Answers
  • Posted on Aug 10, 2008

SOURCE: Sony DSC-W30 ACCESS problem

try hitting it against something harder (like a table). I just did and it worked for me.

Anonymous

  • 1 Answer
  • Posted on Feb 04, 2009

SOURCE: Lens stuck open

I have to agree with one of the comments previously posted. I too had a Sony DCS-S700 and the lens was stuck open. Whenever I turned the camera on, the Sony Cybershot logo appeared and dissappeared, turning the camera off. I noticed the lens was crooked, so I moved it in the center direction and the camera worked again.

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