Broadband disconnection problem

your broadband must be very slow.....
if not..
please try to update your flash player.....
old ones seems to show these kinds of errors

Product info!

If you are using broadband connection through telephone line, then check for the connection of your router made to ADSL of the splitter. Telephone shall not be connected before the ADSL. If it is correct change the splitter. Wrong connections cause disconnections when there is incoming telephone call or if a outgoing call is made.

sonsunny

you did not post model, you did not post what operating system on your computer either. general help therefore only can be provided. if you post required data, then i can provide more detailed instructions how to check your router.

disconnect all cables from the router, including power cable, wait about 20sec then insert cable connecting to the computer, insert cabel connecting your telephone line and then insert power cable.

in about 2min router should connect itself to the line and to the computer.

check if you have valid ip address on your computer (in most linksys routers it will look someting like: 192.168.1.***), that will meant that router did establish connection with computer. check if you can connect to the internet (through the cable!), if you can, this meant that your router is working correctly, so is your computer. disconnect cable and check if you can connect via wireless, if yes, problem is solved, if you cannot, check and compare settings between your computer and router, problem ususally is wrong credentials on the computer or wrong protocol. both of these must be same on the router and on the computer.

if you use wep, wep must be in both, on router and on the computer, if you use network name johnny, exactly this same spelling in router and computer must follow, same with password. and do not use spaces in passwords! especially if you use password on every login...

Hello there, Suggest you confirm the phone line (The one going to the wall...) is plugged into the phone line port labeled -1-Line- and not -2-Ext- 1-Line is the outer most one of the two on the back of the machine.

If it's in the wrong port the device to act in the manner you discribed.

Thumbs Up!
RAy

You will need to get a DSL filter to separate the DSL(broadband) from the talk line. These can be purchased at any store that supports computers.

phone line is dead but broadband works perfect

hi,

The most common reason for this message is when a dial-up modem is accessing the Internet on the same phone line. Just as two phone calls cannot come in at the same time, two devices cannot use the phone line at the same time.

f a broadband modem (such as DSL or ISDN) is on the same phone line and the message appears all the time, please contact your Internet provider for assistance. Even if a dial tone is present when listening to the phone line, the HP product may detect the broadband data connection at the higher line frequencies. Broadband modems must have a line filter installed to work correctly. Contact the telephone company for assistance. Please follow the directions below to verify functionality.

1. Verify that the phone cable going into the HP fax product from the wall jack is a two-conductor cable type, not four-conductor. A two-conductor cable, like the one that ships with the HP product, has two copper leads in the connector. The connectors are usually clear, making it possible to see how many copper leads are inside the cable. Replace a four-conductor cable with a two-conductor cable.
2. Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable. If the message persists, see the "Problem still exists" section below.
3. Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system. Continue with the steps below if a dial tone is present.
4. Plug the phone cable back into the HP product and hang up any phones with a lifted handset.
5. Disconnect, one at a time, other phones and devices using the same phone line. Check the HP product display after disconnecting each phone or device. If the message clears after disconnecting a phone or device from the line, the problem is with that phone or device.
6. If the message still exists after unplugging all other phones or devices, see the "Problem still exists" section below.

Call your Internet provider