The audio or voice can be heard but my voice is not heard by the caller is there to purchase an external mic and a message is displayed that a sound card is not installed
You're on a laptop and it's talking about a sound card?
If you can hear audio or the voice from the caller then you don't need a sound card.
Yes you can purchase an external mic and it just plugs into the mic port on your system. I think that might be why the caller can't hear you. All computers do not come with a built in microphone. And if you are skyping and using a web cam, all web cams don't have a built in microphone.
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