Unable to remove cd magazine

The reason for this would most likely be that there is a disc stuck in the cd mech that has not returned to the magazine. It could also be a bad gear or belt, in fact there are a variety of things that can cause this. Unless you have some experience with this, I suggest that you take it to a service center. Ask them what they would charge to remove the magazine only and then return it to you. Sometimes they get stuck for odd reasons that may not happen again. If you ask them to just fix the cd changer, you will pay more for the repair if it only requires getting the magazine out to fix it. Then you can put it back in and see if it will work. Try it first with no disc in it, just in case it gets jammed again you will not have a cd in it. If it cycles thru its intialization process and you can still eject the magazine, there is a good chance it will work for you and then try a disc in it.

Many service centers will remove a stuck magazine for just $25 or so, but if you leave it for a repair you will spend much more even if there is nothing more wrong with it. I have been working in this field for nearly 20 years and have worked at 4 different service centers in that time, and every one of them did the same thing.

If the cd changer still doesn't work, take it back and see if they will apply the amount you have paid towards a repair. Believe me, you do not want to start taking these types of equipment apart if you don't need to. You may never get it back together again working right. They can be a real nightmere.