Hi there,
I'm sorry to hear you're having difficulties with your Dyson's wand. Without knowing which model of Dyson you own, I'm unable to provide specific instructions. However, if you visit http://www.dyson.com and click 'Support', you should be able to identify your machine from the list. Our online Support guides should assist you in resolving this issue.
Alternatively, if you'd prefer to speak to one of our advisors, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).
I hope this helps.
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com
SOURCE: vacuum wand won't retract fully into it's compartment.
HI,
FIRSTLY DETACH WAND FROM UNIT AND SLIDE HOSE DOWN AS FAR AS IT GOES, SPRAY A LITTLE WD40 OVER WAND AND SLIDE HOSE UP AND DOWN, AS FOR THE CAP, TAKE A PAIR OF PLIARS, GRAB HOLD OF END OF CAP AND PULL CAP FULLY OUT OF THE HANDLE,AT THIS POINT CHECK THE SPRING OR REMOVE THE SPRING IF YOU PREFER AND PUSH THE CAP BACK INTO HANDLE AND THAT WILL DO IT FOR YOU.
REGARDS
DAZ
Official advice and support for Dyson technology
SOURCE: My Dyson DC17 Animal won't run in the upright
Hi there,
Sorry to hear you're having difficulties with your DC17. The problem you're experiencing sounds unusual - please get in touch with us directly so one of our experts can run through some troubleshooting with you over the phone. You can call us free on 1866MYDYSON, or email your details to [email protected]. We'll look forward to hearing from you.
Kind regards,
Jack
Dyson Customer Service
Official advice and support for Dyson technology
SOURCE: dyson dc17 won't hose won't
Hi there,
Sorry to hear you're having difficulties with your DC17. If the suction through the hose doesn't seem to be as strong as usual, you may find you have a blockage somewhere in the wand or hose. These are really easy to check for and remove - please follow the steps shown in our online support guide:
http://www.dyson.com/support/help.asp?article=969&product=DC17-ANIMAL
Hopefully this should resolve your issue. However, if you've been through the steps shown in the guide and are still concerned, please get in touch with us directly so one of our experts can run through some troubleshooting checks over the phone with you. You can call us free on 1866MYDYSON, or email [email protected].
Kind regards,
Jack
Dyson Customer Service
Official advice and support for Dyson technology
SOURCE: Our Dyson Animal DC28 is
Hi there,
Sorry to hear you're having difficulties with your DC28. If it doesn't seem to be picking up as well as usual, it's possible that there's a blockage in the system, and you may need to give the filters a wash. The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:
http://www.dyson.com/support/help.asp?article=1231&product=DC28-ANIMAL
The correct way to wash the filters is shown in the video below. Under normal use, this should be done at least once every 3-6 months. Use cold water without any detergents, and ensure the filters are totally dry before replacing them - this may take up to 24 hours.
http://www.dyson.com/support/help.asp?article=1456&product=DC28-ANIMAL
Hopefully, by clearing any obstructions and washing the filters, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting
over the phone with you recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to [email protected], someone will be in contact as soon as possible.
Kind regards,
Jack
Dyson Online Customer Support
Official advice and support for Dyson technology
SOURCE: I have a Dyson Animal
Hi there,
I'm sorry to hear you're having difficulties with your DC28 Animal. From what you've described, it sounds as though the hose may have been twisted the last time you replaced the wand on the machine. This is easy to resolve by following these steps:
You should now be able to pull the wand out to it's fullest extent, removing it from the cleaner. Once you've done this, simply reattach the lower end of the hose to the cleaner.
If you have any further questions, or if you'd prefer someone to talk you through this process, you can call us free on 1866MYDYSON.
Kind regards,
Jack
Dyson Online Customer Support
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