All lights on router lit up except usb do have internet connection should i be concerned that this one light is not on

SOURCE: Westell Linksys 327W

Ok right I love these issues. Here we go!! First I want you to determine if this is a no sync issue or if this is a no route issue. Know this is the difference between working with Verizon or working with Verizon On-Line. If you have a sync issue which means the DSL light is off or blinking, this would be a Verizon proper issue and is easy to have fixed, however if the DSL light is on and the internet light is off this means that you have not received a PPPoE derived address and thus while you have DSL (Digital Subcriber Line) sync you do not have connectivity to a gateway router to route you to the Internet. I want you to log into you DSL modem (http://192.168.1.1) then using your login ID and Password the one you configured for the Router not Internet access. And the go to the screen that show your DSL connectivity see if it is up or down *Remember DSL refers to the layer 1 connectivity, and PPPOE refers to the layer 2 connectivity". If the DSL light is on this meaans that you have to call verizon and say "My DSL light is on, but I am not getting an IP address which means my layer 1 connectivity is working, but my layer 2 PPPOE connectivity did not provide the platform for my layer 3 level to be built". so this now becomes a task of troubleshooting the layer 2 systems (PPPOE server, and IP Address delivery systems, and Redback SMS). Instead of a half hour of "is your modem plugged in". If your DSL light is off then your layer 1 systems are not working this could be anything from your modem to the ASAM ( ATM Subscriber Access Multiplexer ) system or DSLAM (Digital subscriber Line Access Multiplexer). In any case if the DSL light is off they just have to figure out why. This can be done at the central office by disconnceting your cable and pair and trying to sync up at the vertical shelf (Ca/Pr) or at the split bank. If they sync up the problem is outside, if they do not sync up the problem is inside the CO either at the Split bank or the DSL OE block. If the problem is in the CO they will fine and fix it. If the problem is outside, what you can do to expedite things is to take your DSL modem to the NID (Network Interface device) and connect to the phone line that has DSL on it and try to sync up there. If you can sync up the problem is inside of your house, if you can not sync up the problem is outside of your house prior to the NID and thus is verizon's responsibility. I hope this helps.

SOURCE: Westell 327 wireless router

I found a solution for this problem. After complaining to Verizon Tech support, I finally got someone to listen. I talked to a Tech that I think was in India, nice lady that walked me through all the line test and finally a modem test. My connection keep dropping through the modem test, which I had a feeling the real problem was. I was told the modem was out of warranty and would cost $59.00 to replace at first, but after calling in so many times this lady sent me a new modem, not a 327W, a 7500. Disconnected the old modem, installed the new one and so far no more dropped connection problem.

SOURCE: Verizon DSL Internet connection intermittant Westell 327

verizon dsl westell 7500 internet light goes off 2 to 3 times daily

SOURCE: Intermittently lose internet connection with my Westell 7500

hi,

I used to work for verizon for two years as level 3 support,here is the thing,if verizon already replaced the modem,that means that its not really the modem,its the connection,thats what we call intermittent route,here is what you are going to do,contact verizon,have them run an intermittent connection line test,tell them that internet connection is not consistent,they will create an active ticket for you,it will be forwarded to the central office and the central office will run a different test,thats what we call a test assist...they will be able to verify if the problem is the line form the central office going to your house...


thanks and God Bless

SOURCE: I have a westell 7500

I believe you type 192.168.1.1 into your browser's address bar, hit enter and you're there. Some say you have to use Internet Explorer (version 5.5 or later), not sure though.