Anonymous Posted on Mar 16, 2012

Ball filter is popping up, stopping ball rotating and ball area is getting hot

The ball filter keeps popping out and stopping ball rotating, also the whole area is getting hot!

1 Answer

AskDyson

Official Brand Answer 2,572 Answers
Posted on Mar 21, 2012

AskDyson

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Hi there,

I'm sorry to hear you're having difficulties with your DC25 Animal. If the filter inside the Ball will not stay in place during use, please make sure that when you refit it, it locks into place with an audible 'click'.

I can confirm it's normal for your Dyson to become warm during use, but if you're concerned that it seems excessively hot, I'd encourage you to get in touch with us directly so we can help. You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

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Anonymous

1 Answer
Posted on May 22, 2010

SOURCE: My Dyson DC25 keeps blowing off the filter within

I just started having the same problem. Did you figure out yet?

Anonymous

1 Answer
Posted on Jul 02, 2011

SOURCE: My Dyson DC25 keeps blowing off the filter within

This seems to be caused by the filter release becoming depressed during use. I have tried fixing this into the locked position with tape, but to no avail. We paid a service engineer to service the unit, but he was unable to resolve this issue.

AskDyson

2572 Answers
Posted on Jul 25, 2011

Official advice and support for Dyson technology

SOURCE: Inner ball filter keeps popping

Hi there,

When replacing the post-motor filter after washing it, please make sure you've pressed it down firmly until locked into place. You should be able to hear an audible 'click' when it's correctly positioned. This video guide from the Support section of our website shows the correct way to remove, wash and replace the filters:

http://www.dyson.com/support/help.asp?article=1457&product=DC25-ANIMAL

If you've tried this and are still experiencing problems, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US), so we can assist you further.

Kind regards,

Jack
Dyson Customer Service

AskDyson

2572 Answers
Posted on Oct 31, 2011

Official advice and support for Dyson technology

SOURCE: filter in roller ball keeps popping out. I cleaned

Hi April,

I'm sorry to hear you're having difficulties with the filter. So we can determine which model of Dyson Ball you have, please get in touch with us directly by calling us free on 0800 298 0298 (UK), or 1866MYDYSON (US). I'm confident we'll be able to resolve this issue for you.

Kind regards,

Jack
Dyson Online Customer Support

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