Won't heat and rotate.

Leave it unplug for a while and then plug it back in , sometimes this will reset it

The motor for the rotator is bad. It has to be replaced.

If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven.

In some brands, you have to cut the motor cover off with snips, then use a screw when reassembling it.

You can see and hear a video of how a turntable motor should sound when you rotate it by hand.

You can find links to helpful exploded view diagrams and part ordering help here.

I recommend that you bookmark that link to your favorites.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Sounds like the magnetron has failed. :(

The turntable motor is defective and must be replaced to remedy the situation.

There three area's of concern, magnetron, "heats food" the high voltage diode, "sometimes crack" the high voltage capacitor, "usually shorts"

AMANA MICROWAVE RFS-12SW2 from subway. I have broken microwave. and repair guys won't change parts to fix. so i am willing to change it myself. one of them has no heat.. any help and manuals? thank you

Hi,
Here is a tip that will help you to figure out what is wrong with yourMicrowave Oven....

Microwave Oven Basic Troubleshooting Tips

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Hi, one of the most common reasons why the turntable won't rotate is that the microwave isn't clean. The turntable guide and carousel can get sticky, preventing the turntable from properly moving. If you have built-on food particles or liquids, fill a bowl with 2 or 3 cups of water and 1 tsp. of liquid detergent and lemon. Run the microwave for about 3 minutes. Clean the microwave with a cloth, including the base of the turntable, guide, carousel grooves and microwave base. Your microwave turntable won't rotate if the grooves on the base of the turntable do not sit right on the carousel. Also, check the position of the turntable guide. Place the guide directly under the turntable. Remove the turntable, and then reposition it into the carousel grooves.
Motor The carousel motor is located beneath the base plate of the microwave. If the carousel isn't turning at all, check the motor. Disconnect the microwave from the power source, and remove the turntable, guide and base plate. Try turning the motor to see if it's just stuck. If it doesn't turn freely after a few seconds, examine the motor to see if it's burned out or corroded. Use an ohmmeter to see if the motor has continuity. If not, you must replace the motor.
Bushings The drive bushings are plastic components that sit underneath the cooking plate. Remove the plate, and examine the bushings. Use a magnifying glass if necessary to see if any debris is caught in the plastic. Clean the bushings, and reinsert the plate. Turn the microwave on to see if it rotates. If the bushings are extremely worn or if some of the plastic is broken off, you need to replace it, which is a complicated repair for consumers. Contact a service technician for assistance.

PLease open the housing of turn table motor at bottom of the oven and check for the AC input voltages on motor terminals as specified on sticker on motor. for no heating please check fuse between high voltage transformer and high voltage capacitor. Also check high voltage Diode and Magnetron.Please please don't try to measure voltage on terminals of magnetron.