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Loaded fresh driver onto my Microsoft XP system and anything I scan comes out blank. I've tried different settings (full auto, professional with different scan "densities") all to no avail. Anyone experience this and have a solution?? Thank you.
Thanks for the suggestion but that didn't help the situation. I guess I have a dead scanner. It's weird because I can see the light scanning through the image so I don't know what could be bad....Thanks for the suggestion but that didn't help the situation. I guess I have a dead scanner. It's weird because I can see the light scanning through the image so I don't know what could be bad....
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After so many year with the same problem, I have tried almost everything, and finally found this may related with static electricity in the scanner. My solution now is that whenever I meet this problem, I make a towel wet and squeeze out the dripping water, and then cover the scanner for sometime, maybe one hour or more. After that, the scanner can work mostly. I'm not an expert on circuit, hope someone else can find out the component responsible for this, and finally solve this problem.
I just had this problem too I followed everybody's advice.
It worked... but I think the real culprit had to do with a short in the wiring between the top and bottom parts of the scanner.
I switched the usb and that didnt work and it was worse...the software didnt recognize the scanner at all after that so I pressed the usb cable in snugly...which I already had done before...this time I pressed the other cables, one inside the lid, and one inside the bottom scanner(so it forced their connection even more????who knows why this might work) between the lid and scanner and tried to preview with the epson software and IT WORKED!!!!
My guess is there is some kind of weird short occuring in the connection wiring...that must occur eventually after opening and closing the scanner so many times...
problem recap:
So the software was seeing the scanner when this problem started...but not creating a picture.
I downloaded the latest driver didnt make a difference...
I restarted scanner & computer.& reconnect USB.blah blah - all those newbie IT tech tricks...didnt work..
I replaced the USB cable with another cable...didnt have any effect...
it wasnt until I started pressing the wirings that connect the two parts of the scanner together did the thing start to act normal.
that was it...the last solution based on HAIL MARY THEORY WORKED... ....I love computers...
finally I tried the old usb cable...and that works now...so now I know it wasnt the USB cable!!!
you can also check in control panel and make sure that you don't have any other scanner software set as default. Also check the web site for drivers and updates.
you can also check in control panel and make sure that you don't have any other scanner software set as default. Also check the web site for drivers and updates.
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Your product released before Windows XP, Windows Vista, or Windows 7, and HP has not released drivers that support scanning for your product. You have not installed the available HP software that includes scanning. You are troubleshooting a scanning problem and need a quick workaround until you resolve your issue.
Windows XP Follow these steps for the Windows XP operating system. Scanning with Paint To scan a document using Paint in Windows XP, follow these steps: NOTE: Before you begin, make sure that the product is connected to your computer.
Click Start , point to All Programs , point to Accessories , and then click Paint . Click File , and then click From Scanner or Camera . Make any desired setting changes. Click Scan .
Video of scanning with Paint The following video demonstrates how to scan with Paint. If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube . hide Features available with WIA drivers The following scan options and file types are available when you scan with WIA drivers: Scan Options Color picture Grayscale picture Black and white picture Black and white text Custom Settings
Contrast or Brightness adjustment Resolution (75 - 4800 dpi, within the limits of the scanner model) Picture type (Color, Grayscale, Black and White)
Supported file types .bmp - Bitmap Image File .jpg - JPG Image File .tif - Tagged Image File .png - Portable Network Graphics File .pcx - Paintbrush Bitmap Image File hide Experiencing Scanning Errors? If you experience an error during scanning, try these general scan troubleshooting steps (c02114802) (in English). Workaround Perform the following steps if you are unable to scan directly from HP Solution Center in Windows XP.
Click Start , and then click My Computer . Double-click Local Disc (C:) . Double-click Program Files . Double-click HP . Double-click Digital Imaging . Double-click Bin . Locate and double-click one of the following files. You will only have one to choose from. Hpiscnapp.exe Hpqscnvw.exe This will launch the HP Scan application. Select New Scan , and then change any desired settings to the scan. Click Accept to save the scan to the desired location. Follow these steps if you need to save the scan as another file type, such as a .PDF: Right-click the recently saved file to open it in another application, such as Microsoft Word. Save the new scan as the desired file type.
Sometimes your computer might get to the point that you won't be able to do anything on it because it's infected with viruses and trojans. This is one of the worst infections you can get and you need to follow these steps in order to get rid of the infected files.<br /><br />1. Download Hiren's Boot CD from a different computer if your doesn't work http://www.hirensbootcd.org/download/Hirens.BootCD.12.0.zip <br /><br />2. Burn it on a CD and then put the CD into the computer full with viruses<br /><br />3. Boot from CD when prompted and from the CD menu select Mini XP which will load a mini copy of Windows XP onto your machine<br /><br />4. After Windows has loaded, go to Hiren's Boot CD menu and from menu select Malwarebytes' Anti-Malware<br /><br />5. Once Malwarebytes' Anti-Malware is loaded, run a clean on your computer. This will temporary and hopefully forever will remove some of the trojans and the rogue antivirus<br /><br />6. When the scan is finished click to remove the infected files and restart your computer. Don't forget to take out the CD<br /><br />7. From the other computer download a FREE antivirus Microsoft Security Essentials from this link http://www.microsoft.com/security_essentials/<br /><br />8. Install it on the infected machine. Upon restart you will be able to do this, although the computer may be still infected. After installation of Microsoft Security Essentials, run a full computer scan to clean any infected files that weren't already removed<br />
IF you are using CapturePerfect 3. version, you can select "Auto detection" for page size, and under 'more' select 'image size' instead of guide plate. Also you may have to select option '1' under user code U10 in case you want to scan pages over 17 inches long. (Press Newfile and Countonly simultaneously, press 'newfile' till you get U10, press 'countonly' and select 1. This will enable scanning upto 1 meter long).
CP3 has "Skip Blank page option", this helps you to automatically delete blank pages on the back side and scan only those with data.
S. Mohan, Chennai, India
Even if the printer installs OK, the scanner is not allways recognized. Try to look for new hardware>scanners in Control Panel. It migth want the HP CD or the driver from www.HP,com. Or find a picture editing program and File>Import>HP officejet Pro L 7590 AIO- twain! That works!
Pranay first of all you should avoid using software which are pirated and opt for original windows.
as you said your screen goes blank for that you need to scan your system with a free software which is Hijackthis which is available on google.com scan and send paste the log file in this window and I will tell you what has to be done. Moreover you need to scan your system with sav32cli antivirus which will scan your system at the command prompt.
XP Antivirus 2008 is one of the latest counterfeit antispyware that devastates the wolrd wide web. XP Antivirus 2008 usually come up after you installed a video codec that come with Trojan, malware and virus. XP Antivirus 2008 normally generates fake and misleading system popup error messages so end-users will be tricked into purchase XP Antivirus 2008.
This is one of the warnings from the net about this program.
a system restore with disks or a full reinstall may be in your future.... reboot and tap f8 and then boot to safe mode.... does that work ?
Scanning is possible in 'Text' mode and 'Picture' Mode. In text mode, which is simple 'Black & White", this can happen, particulalrly if the text is in color. Either you increase the contrast settings or scan the document in Grey/color and convert it to B&W using the software. By this you need not check if there is output!. ( I am assuming that otherwise the scanner is performing okay). File size in B&W is very small as compared to Grey/color.
Thanks for the suggestion but that didn't help the situation. I guess I have a dead scanner. It's weird because I can see the light scanning through the image so I don't know what could be bad....
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