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Susie
Susie Posted on Mar 03, 2012
Answered by a Fixya Expert

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Printer won't print, says it does not recognise the cartridges. it flashes 1 then a C then an e. HELP.nd a C

THERE'S NOT ANYTHING MORE TO TELL. First of all says it does not recognise the cartidges, yet they are the correct ones. I turned of the printer and the computer and then turned it all back on again and now it flashes '1' then an 'e' and then a 'C' ANY IDEAS PLEASE?

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  • Anonymous Mar 12, 2012

    Really glad to hear that. Thanks.

  • Anonymous Mar 12, 2012

    Really glad to hear that. Thanks.

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1 Answer

Anonymous

  • Official Brand Answer 3,344 Answers
  • Posted on Mar 09, 2012
Anonymous
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The problem could be due to a communication failure between one of the printheads (cartridges) and the All-In One (AIO) or by a short in one if the printheads. Please follow the steps below to identify and fix cartridge issues:

  1. Make sure the printer is on.
  2. Open the printer cover. The print cartridge carrier moves and stops at the loading position, unless the All-In-One is busy. Note: If the carrier does not automatically move to the center, turn off the printer or unplug the printer from the power source and then carefully slide the carrier to the center.
  3. Remove both cartridges from the carrier.
  4. Close the printer cover.
  5. Re-brick your printer by pulling out the power supply - black box behind the printer where the power cord is plugged in to, and re-plug after 30 seconds.
  6. When the printer turns on, reinsert one cartridge first. Close the printer cover and check for any errors.
  7. If no error appears, reinsert the other cartridge. Close the printer cover.
  8. Replace whichever cartridge is causing the error to appear with a new genuine Lexmark cartridge. Try to print a document again to verify that the problem is fixed.

Testimonial: "Cartridge was faulty, returned it to store and they replaced it free of charge. Very helpful advice. Thought I had to buy a new printer!"

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Anonymous

  • 3344 Answers
  • Posted on Jun 29, 2011

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    SOURCE: installed new 28 and 29

    It could be that your cartridges need some cleaning. On your computer, launch the Lexmark Solution Center. Click Start menu > Programs or All Programs >Lexmark 2500 Series > Lexmark Solution Center. From the Maintenance tab, select Clean to fix horizontal streaks. Your printer will then print a page forcing ink through the cartridge nozzles and clean them. Try to print again.

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