I have purchased a new pump and tube from Price Pfister for this soap dispenser, but can't figure out how to get the old one off so I can replace with new one.
Our brand new Avalon model had this problem. It sure appears to be a design defect or defective part. After contacting customer support, they sent a replacement pump (the internal part, not the whole unit).
After removing the unit from your sink, holding the top pull firmly with constant pressure on the pump assembly. It will pop off, but you have to pull pretty hard.
I suggest running water through the top of your unit before putting the new pump assembly on it. Ours had black 'junk' inside even though it was brand new. The new unit just slides on in the reverse process of removing the old one.
Unscrew the soap bottle from under sink . You will need a basin wrench ,or long arms to unscrew the nut under sink which holds it down .
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Close to the same issue. My dispenser stopped functioning less than a year after I purchsed. Did you resolve your problem?
Ditto- mine's stopped working within months.....Husband tried to fix but no go. Price Pfister wouldn't replace....bummer.
the plastic mechanism inside the bottle stopped working soon after i bought it. There is no replacement for it, mine is idle right now
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