Dyson DC16 Root 6 Bagless Handheld Cyclonic Vacuum Logo
dana andrews Posted on Feb 29, 2012
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Dyson runs for 1 -2 seconds

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  • Official Brand Answer 2,572 Answers
  • Posted on Feb 29, 2012
AskDyson
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Hi Dana,

I'm sorry to hear you're having difficulties with your DC16. I'd encourage you to call our Helpline so we can run through some troubleshooting over the phone with you to establish the cause of the issue.

You can call us on 0800 298 0298 (UK), or 1-866-693-9766 (US) - it'll help if you have the machine to hand when you call.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

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The brush quits running, however, the machine still runs like the brush is rotating. Then the brush all of a sudden kicks in and runs then stops.

Hi Janice, it's Jack at Dyson.

DC25 has two motors - one is housed within the Ball and generates the suction, and the second one is mounted within the cleaner head and powers the rotating brush bar. It's possible for the suction motor to continue to run when the brush bar motor is switched off.

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If you'd like any further guidance after you've given this a try, our experts are standing by to help. You can reach them directly by calling the Dyson Helpline on 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).
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My dyson shuts off after just a few seconds of run time.

Make sure the charger is operating. Then if it is, look at a failed battery.
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Runs for a few seconds, then stops

Hi Bente, it's Jack at Dyson.

DC16 was the first Dyson handheld vacuum, launched back in 2006. It would have come with a 2-year guarantee, but due to its age it's likely that this has expired now.

However, our experts would be happy to take you through some quick diagnostic checks when you have your machine to hand. This will help determine which part may be at fault - and therefore, what may need replacing to resolve the issue.

If you would like some advice, you can reach our team of experts directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
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My Dyson DC31 runs for a few seconds then cuts out and won't work at all. It is fully charged. We bought it just over 2 years ago and it has worked perfectly until now. It is clean and has no apparent...

Hi Jean, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC31. If it cuts out in use when it's fully charged, we'd need to take you through some quick diagnostic checks when you have the machine at hand. This will help our experts determine what may be causing the issue.

Please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US). We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com
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Dyson 16 runs 1-2 seconds quits

Hi Dana,

I'm sorry to hear you're having difficulties with your DC16. In order to determine what is causing the machine to shut off, we'll need to run through some troubleshooting over the phone with you. You can reach on 0800 298 0298 (UK), or 1-866-693-9766 (US) - please have the machine to hand when you call.

We'll look forward to helping you resolve this issue.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com
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My dyson dc16 shuts off after 10 seconds its charged overnight but no good filters are clean but nothing I used it about 25 times a year .the batteries cost to much to replace for this expensive vac

Hi there,

I'm sorry to hear you're having difficulties with your DC16. It's probably best if you get in touch with us directly, as we'll be able to run through some troubleshooting steps over the phone with you to establish the cause of this issue. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

We'll look forward to helping you resolve this issue.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com
3helpful
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My dyson DC16 constantly shuts off even when battery is fully charged. I cleaned the filters to see if that was the problem. It only runs for a few seconds before it shuts off. It will run intermittently...

Hi its Darran at Dyson.

From your description of the problem, it sounds as though there is a problem with the battery.

Your DC16 will have been supplied with a 2 year guarantee. If it still within this period, please contact our Helpline on 0800 298 0298. However if your machine is no longer covered, a replacement battery can be purchased via our website at www.dyson.co.uk/store.

Kind regards
Darran
Dyson Customer Service

19helpful
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My DC 16 will only run for a second each trigger pull. The battery is fully charged, it has plenty of suction, just wont run for more than a second. I cleaned the filters.

I had the same problem with my Dyson DC16, where it only runs for a few seconds at a time with each trigger pull. My husband called Dyson (Canada) and without hassle they shipped us a replacement part which I just received this morning. The replacement part sent to us is: DC16 Main Body with Rating Plate. It is also under warranty for 1 year. The great customer service makes up for the flaw in the machine. Also, Dyson is aware of the problem. Hope this helps.
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I have the same problem as steve967 The dyson dc16 is fully charged, runs well for 5-10 seconds and shuts down. I wait for a second or 2 and it runs again for 5-10 seconds. This will continue for...

Dear Michael_Stad,

I am going to sound like a broken record but here is my same answer to another person with the same problem.

I have I had the same problem with my Dyson DC16, where it only runs for a few seconds at a time with each trigger pull. My husband called Dyson (Canada) and without hassle they shipped us a replacement part which I just received this morning. The replacement part sent to us is: DC16 Main Body with Rating Plate. It is also under warranty for 1 year. The great customer service makes up for the flaw in the machine. Also, Dyson is aware of the problem. Hope this helps.
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