Hi Dana,
I'm sorry to hear you're having difficulties with your DC16. I'd encourage you to call our Helpline so we can run through some troubleshooting over the phone with you to establish the cause of the issue.
You can call us on 0800 298 0298 (UK), or 1-866-693-9766 (US) - it'll help if you have the machine to hand when you call.
We'll look forward to hearing from you.
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com
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