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Try resetting it by the reset button or by unplugging it if it does not have a reset button. if it still does the same thing then theres a problem with the dvd/screen tray assembly.
did you uninstall it then reinstall it and when it loaded it up a blue screen comes up and says enter password? try 012345. if you hadn't changed it yourself.
Try entering the default Jensen passcode "012345". It may sound silly, but it'll work if the owner hasn't changed the password to their own personal code.
ON YOUR REMOTE GO TO THE SETUP MENU SELECT, LANGUAGE TAB ENTER CODE 5,4,3,2,1,0 THIS WILL BRING UP MENU TO DISABLE PRAKING BRAKE SET IT TO THE ON POSITION. THIS WILL DISABLE THE E BRAKE. I NEED A CODE TO DISABLE MACROS
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