Something must be wrong in bobbins case holder ....
SOURCE: Singer Touch & Sew won't loop bobbin thread
I believe you have a broken gear. These are difficult to repair on your own.
SOURCE: bobbin case retainer popping out on Singer Touch & Sew 625
Take the bobbin case out. Then when you go to put it in, realize there are 2 ways to get it. You have found one way. The other way is first look in the the slot with a flashlight before you insert it. There is a flat piece of metal the bracket needs to be slid under as it is inserted. This acts like a spring making it tight
SOURCE: singer quantum cxl sewing machine needle hitting metal
Your needle is probably to long or you need to open it more
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