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marianne mccourt Posted on Feb 06, 2012
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My facebook account has been hacked and my passwords changed also my windows live acc i cant access my emails or facebook i contacted them both and now i just dont understand why they are not helping

I created a new email acc but facebook have not responded just locked my account

1 Answer

Jacqueline

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  • Expert 76 Answers
  • Posted on Feb 06, 2012
Jacqueline
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Fill in this hotmail recovery tool they seem to ignore all other requests, you might be able to recover facebook after that once ur email address is reinstated, hotmail will ask original questions about your account when it was set up such as date of birth and postcode etc https://account.live.com/resetpassword.aspx

5 Related Answers

A

Anonymous

  • Posted on Oct 14, 2008

SOURCE: can't access my facebook account

I am going through the same problem. Go to the help button on facebook and click it. Under using facebook, click on login/password. You are going to see to subject areas: troubleshooting, and functionality. Click on the functionality link. Depending on what kind of message you are receiving, click on one of the links that applies to you and fill in the required information that they ask you. The facebook team will try and resolve the issue as soon as they can.

Hope this helps.

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Anonymous

  • 6 Answers
  • Posted on May 26, 2009

SOURCE: Accidentally removed facebook login email

tell ur family member to sign up with any other email address and then maybe ur account wil be reassigned to ur id.

Anonymous

  • 563 Answers
  • Posted on Jul 30, 2009

SOURCE: someone used my facebook email to create another account

which account you can't access?Is is the Facebook or Msn account? If you can access your msn account, you need to change your password immediately and use your email to access the Facebook account. Now, if you can't access your msn account, click on 'Forgot your password' and restore it by anwering questions (your question you saved when you first did this account)

Anonymous

  • 383 Answers
  • Posted on May 30, 2010

SOURCE: MY ACCOUNT IS DISABLED HOW DO I GET IT UNDISABLED GIVE STEPS

try to contact customer support of facebook to fix the problem

Anonymous

  • 495 Answers
  • Posted on Feb 17, 2011

SOURCE: how can i contact the facebook helpcenter to

If your account has been hacked and there is access to your login email address, reset your password by selecting the "Forgot" link that appears above the Password field on the Login page. When you have done this, an email is sent to you with steps for this process.
If your login email has been compromised or changed, and your account has been hacked, then you need to send Facebook a status update. This will allow them to look into it further. http://www.facebook.com/help/?faq=15838

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Related Questions:

0helpful
2answers

Cant log on to facebook

Hello, do you still need help? You can login Facebook as picture showed:

55-fyk2mih5mlgm2l3mroe0jlbk-4-0.png

If it is fixed, highly recommend FIFACOIN.COM 's official FACEBOOK @fifacoincom for you, where you can get all kinds of latest news about FIFA game if you are interested.
0helpful
1answer

Cant log on to my facebook account or page

If your Account Has Been Hacked And You Have Access To your Login Email
*Go here: https://ssl.facebook.com/help/contact.php?show_form=hacked_self_recovery

If your Account Has Been Hacked And Your Login Email Has Been Changed
*Go here: http://www.facebook.com/help/contact.php?show_form=hack_login_changed

If Your Account Has Been Hacked and You Don't Have Access To Your Login Email
*Go here: http://www.facebook.com/help/contact.php?show_form=hack_nologin_access


https://www.facebook.com/help/105487009541643
0helpful
1answer

I cant get too my facebook account

When you are blocked by someone on Facebook, there are few options to unblock yourself.
In fact, unless the person unblocks you on their own, you can't become unblocked on your own.
There is one thing that you can do, that requires setting up a new Facebook account.
You can use your same name, but you must sign up with a different email address.
Once the new account is set up, you can proceed to contact the person who blocked you.
Keep in mind that the person may see your online attempts to contact her as harassment and may block your second account as well.

Go to facebook.com and fill in the "Sign Up" section.
Enter an alternative email address that isn't attached to an existing Facebook account in the "Your Email" and "Re-enter Email" fields.
Click the "Sign Up" button once.
Enter the Captcha security code in the text box and click the "Sign Up" button a second time.

Complete the Facebook account registration and find friends, add profile information and upload a profile picture.
These items are optional and you may add them at a later time.
Click the "Save & Continue" button to finish.
Go to your alternative email account and retrieve the Facebook confirmation message.
You will need to click a link in that email before your new Facebook account becomes active.
Once the account is active, you can contact the person who blocked your other account.
Reset a Hacked Facebook Account
An account on a social networking website such as Facebook can be a prime target for hackers. If you have lost access to your Facebook account because it has been hacked, your first priority is to regain access to the account before the hacker can send messages to your friends that could result in their accounts being compromised as well.
Facebook provides tools that you can use to recover a compromised account, based on whether or not your personal email account has been hacked as well.If You Can Access Your Email
1. Open a Web browser and navigate to the Facebook account recovery page using the Resource link.
Click the link after Step 1 on the page.
2. Click the link after Step 1 on the new page to begin the process of resetting your Facebook password.

Click in the box under "Enter Your Facebook Username," and type the name that you use when logging in to Facebook.
Alternatively, use the first box to enter the email address or phone number associated with your account.
Click the "Search" button.
A security check window appears.
Type the words that appear on the screen, and then click "Submit."
Click the "Reset Password" button.
Facebook sends an email to the address linked to your account.
The email address is displayed on the screen.
If the email address displayed is not your own, it means that the hacker who compromised your account changed the email address associated with it. If this is the case, follow the steps in the section "If You Cannot Access Your Email."
Check your email address for a message titled "Facebook Password Reset Confirmation."
Open the email and click the link contained within.
The Web browser navigates to the Facebook password reset page.
Type the password that you would like to use for your Facebook account, and then type it a second time to confirm that you entered it correctly.
Click "Change Password" to log in to the account.
If You Cannot Access Your Email
Open a Web browser and navigate to the Facebook account recovery page using the Resource link.
Click the link after Step 2 on the page.
Click the first link on the new page if your email account has been hacked and you no longer have access to it, or click the second link if you followed the steps in the section.
"If You Can Access Your Email" and the email address displayed was not your own.
Type the phone number or username of your Facebook account, and then click "Search."
If you are unable to get a match, type your name plus the name of one of your Facebook friends.
Type the words displayed in the security check box, and then click "Submit."
This brings you to a Web form titled "My Account Has Been Compromised."
Fill in the information requested on the form, including your Facebook username, your name, any email addresses associated with the account, your own email address and a description of the problem.
Click "Submit."
This sends a message to Facebook notifying its support staff that your account has been compromised.
Before unlocking your account, a member of the Facebook staff will contact you to confirm your identity.

Facebook account compromised
0helpful
1answer

Cant get on to live.com

You may notice occasionally that your MSN or Hotmail/Windows Live account has been locked by Microsoft. Due to this, you are unable to login to your email account. You may not even access your Windows Live Messenger. This typically occurs when your account was compromised. Someone may have hacked into your account or stolen your password. Windows Live offers a systematic process to recover and unlock your account. You will need an alternate email address to perform this task.

Navigate to Windows LiveID Account Recovery help page. Read the instructions and click "Continue" twice. Type an alternative email address in the box under Contact Email Address. Click "Continue." Log in to your alternate email account. Open the email from "Windows Live." Click the link provided to you in the email. This will take you to the password recovery process. Type a new password and retype it to confirm. Follow the on-screen instructions to complete the reset. Try to log in to your MSN account using any of the MSN products, including Hotmail and Windows Live Messenger. You will be able to access your MSN account.
https://windowslivehelp.com/PasswordReset.aspx
0helpful
1answer

My mns messanger is temperly blocked and i cant get into it

your account might need to be re activated ?

You may notice occasionally that your MSN or Hotmail/Windows Live account has been locked by Microsoft. Due to this, you are unable to login to your email account. You may not even access your Windows Live Messenger. This typically occurs when your account was compromised. Someone may have hacked into your account or stolen your password. Windows Live offers a systematic process to recover and unlock your account. You will need an alternate email address to perform this task.

Navigate to Windows LiveID Account Recovery help page. Read the instructions and click "Continue" twice. Type an alternative email address in the box under Contact Email Address. Click "Continue." Log in to your alternate email account. Open the email from "Windows Live." Click the link provided to you in the email. This will take you to the password recovery process. Type a new password and retype it to confirm. Follow the on-screen instructions to complete the reset. Try to log in to your MSN account using any of the MSN products, including Hotmail and Windows Live Messenger. You will be able to access your MSN account.
0helpful
1answer

I cant sign in my facebook account becuase someone has hacked my account and they changed my password.

As sad it is to say this to you...you may not be able to have your account again. There is one problem with this, you can't change your password unless you have access to the Email account so check the email account that you use in Facebook for. Other than that, contact Facebook which is located on the bottom of the Facebook home page. It will say "Help" and it should have info for that. Other than that...you may have to make another one.
I hope that helps ^_^
0helpful
1answer

I want acces my old account on facebook

Contact your service provider to retrieve e-mail access to your email address. If the domain of your email account is different from those listed below, please contact the helpdesk of your mail provider:
Gmail ---> https://www.google.com/accounts/ForgotPasswd
Hotmail --> https://account.live.com/ResetPassword.aspx
Yahoo --> https://edit.yahoo.com/forgotroot/

Once you've regained access to email, try to change your Facebook password here.
0helpful
1answer

My facebook account is hacked. they changed my email address so I can't get in. I already got back the emaill address associated with my facebook but i cant reset my password because they changed my...

You have to report the incident to the technical support of facebook. Tell them what happen and make a request that your account be blocked so that the hacker could not use it. Once the account is disabled create a new account with a hard to access password.
1helpful
2answers

HI I HAVE A PROBLEM WITH MY ACCOUNT I CANT LOG

Welcome to FixYa
First click on the link that says "forgot your password" and follow all the instructions there. basically facebook will email you your password again
OR
If you thinks your Facebook Hacked ,then follow direction given below...
  • If your Account Has Been Hacked And You Have Access To your Login Email here
  • If your Account Has Been Hacked And Your Login Email Has Been Changed here
  • If Your Account Has Been Hacked and You Don't Have Access To Your Login Email here
Submit Form only at once.Do not try to Contact more times.. Be Polite-Be Honest When Contacting..
Do NOT give your password out to anyone. The good people at Facebook/Customer care do not need your password to help you with this problem. If anyone asks for your password, they are scamming you!

If this Helps you-Dont Forget to Rate ME for my Pleasure...Thanks for Contacting FixYa...
12helpful
3answers

Someone used my facebook email to create another account

which account you can't access?Is is the Facebook or Msn account? If you can access your msn account, you need to change your password immediately and use your email to access the Facebook account. Now, if you can't access your msn account, click on 'Forgot your password' and restore it by anwering questions (your question you saved when you first did this account)
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