AEG MCD343EUM 750 Watts Microwave Oven Logo
Posted on Oct 19, 2008
Answered by a Fixya Expert

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Door latch has broken and is stuck inside locking mechanism

Hi, the hook broke and is stuck on/in the locking mechanism.
How do I get to teh broken hook it to get it out?

  • 1 more comment 
  • robgreen Oct 19, 2008

    IT IS AN AEG MICROMAT DUO 3534E THE ENR # 947.602 262

  • robgreen Oct 20, 2008

    i have followed the good instruction to repair the latch head piece on the door successfully - thanks.

    How do I get the outer cover off to get to the locking mechanism?

  • William Miller
    William Miller May 11, 2010

    Please reply back with your brand and model number so we can help you.

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1 Answer

William Miller

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  • AEG Master 9,179 Answers
  • Posted on Oct 19, 2008
William Miller
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I'm not familiar with non-US models, but you would probably have to use needle nose pliers to pull it out.

If that won't work, you'd have to remove the outer cover of the oven, and then you can see how the door latch heads (the hook-like devices sticking out of the door) interact with the door latches and the opening mechanism.

Then you can call AEG at the number in your manual to see if they will sell replacement parts.

If you don't have the manual / IFU, then I would suggest contacting the manager at the dealership from which you purchased the oven to see if they have contact info for AEG.

To replace your latch heads, normally you have to separate the door panels (as shown in the attached photo) and then you'll see the previously hidden screws you need to remove.

Or you can watch a YouTube video (not a video I made) that demonstrates how it's done.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

door latch has broken and is stuck inside locking  - 60c4d14.jpg

  • William Miller
    William Miller Oct 21, 2008

    Again I'm not familiar with non-US model, so they may have some locks or latches I'm not aware of.

    But generally you remove all the screws in the outer wrapper / cover, then lift up and back to loosen the cover.

    In some cases, you may run into special screws.

    If you still need help, please post a couple of photos of the sides and rear of your oven.


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My model number ogcmdm 11s2-10 how to replace broken door latch hook key P6OD17L-D1

It appears there might be a mix of information in the provided details. However, based on what you've mentioned, it seems you're dealing with a broken door latch hook key on a device with the model number "ogcmdm 11s2-10." Unfortunately, the information provided doesn't align with known model formats or specific products, and I might not have detailed information about this particular model or device.
Given that, here are some general steps you can follow when dealing with a broken door latch or lock:
  1. Identification of the Latch or Lock:
    • Identify the type of latch or lock system used on your device. It could be a simple spring latch, deadbolt, or a more complex mechanism.
  2. Obtain Replacement Parts:
    • If the latch hook key is broken, you may need to obtain a replacement part. Contact the manufacturer or a supplier to inquire about replacement latch hook keys or the entire lock assembly if necessary.
  3. Accessing the Broken Part:
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  4. Remove Broken Parts:
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  5. Install Replacement Parts:
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  6. Test Operation:
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  7. Reassemble:
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If you encounter difficulties during the process or if you are unsure about how to proceed, it's advisable to contact the manufacturer's customer support for specific guidance or consider consulting with a professional technician.
Please note that the general steps provided may not cover all possible scenarios, and the actual process might vary based on the specific design of your device.
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  3. Door latchOne reason your microwave door may not open properly is a broken door latch. Located inside the microwave, the door latch manipulates the door hook to keep the door closed for safety and top performance. If broken, the door could become stuck in the locked position.
  4. Door hookIf your microwave door will not release properly, the door hook could be damaged. Located inside the door, the door hook is made of plastic and prone to breakage with extended use or age. As this part is unable to be repaired, the only option is to replace it.
  5. Button or button springIf the microwave door will not open, it could be an internal failure of the button or button spring. If it is determined that either of these parts is the source, both are replaceable and it is recommended that they be installed at the same time.
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