Phone doesn't ring on incoming calls

Voicemail is a service of your telephone company. If your calls are going to voicemail, check the settings following the directions for the service. If the answering system is getting the calls, then check if the KX-TGM420 handset(s) and base are set to a ringer volume of 0. You can change this from either the base or a handset by pressing the + button while the phone is ringing. Otherwise, when the phone system is in standby (no calls in or out), press # 1 6 0 on a handset or * # 1 6 0 on the base. Then set the ringer volume on the handset (0-6) or base (0-10). This is the equivalent of pressing menu and navigating through the menu (Menu > Settings > Ringer Adjustment > Ringer Volume (Incoming)). You can also turn off the ringer by pressing and holding 0 on the handset and Ringer Off on the base. See pages 33 and 44 of the manual, link below.

I hope this helps. The manual is available here: https://help.panasonic.ca/viewing/ALL/KX-TGM420/OI/TGM420_PNQX7794YA/TGM420_PNQX7794YA.pdf .

Cindy Wells

Do you have rechargeable NI MH rechargeable batteries?
Is Call Blocking on?
Is answering on with two rings?
Have you tired to adjust the volume of both the handset and base station?
Lift handset
Press + or - repeatedly to select the desired volume. - Repeatedly To turn the ringer off.
Base unit Press - or + repeatedly to select the desired volume. To turn the ringer off, press and hold - until the unit beeps

See if this helps

Adjusting the Ringer, Earpiece and Speaker Volume

Adjusting the Ringer Volume

You can choose from four ringer volume settings (off, low, medium, and high)

separately on each handset or the base.

With the phone in standby, press or on the handset or VOLUME or

VOLUME on the base. The handset or base sounds the ringer at that level.

Use on the handset or VOLUME on the base to make the ringer volume

louder. Use on the handset or VOLUME on the base to make it softer or

turn it completely off.

When you hear the ringer volume level you want to use, stop pressing keys.

The handset or base will use the new ringer volume starting with the next incoming call.

Note: If you set the ringer volume to Off, the handset or base won't ring. Other handsets or base will ring according
to their individual settings.

Is the ringer turned off? Or is the volume on the ring tone set too low? Another possibility is that the phone isn't set to receive incoming calls - the Siemens phones I've owned allowed one to specify which handsets could handle incoming calls and outgoing calls on each line.

Adjusting the Ringer, Earpiece and Speaker Volume

Adjusting the Ringer Volume

You can choose from four ringer volume settings (off, low, medium, and high) separately on each handset or the base.

With the phone in standby, press or on the handset or VOLUME or VOLUME on the base. The handset or base sounds the ringer at that level.

Use on the handset or VOLUME on the base to make the ringer volume louder. Use on the handset or VOLUME on the base to make it softer or turn it completely off.

When you hear the ringer volume level you want to use, stop pressing keys.

The handset or base will use the new ringer volume starting with the next incoming call.

Note: If you set the ringer volume to Off, the handset or base won't ring. Other handsets or base will ring according

to their individual settings.

Muting the Ringer (One call only)
While the phone is ringing, press /Mute or END on the handset or on the base to mute the ringer

Here some solutions for your problem + a link to the user manual.

**Selecting the Ring Tone and Volume
Your phone has five different ringer tone/volume combinations you can choose from.
To select the ringer:
1) With the phone in standby, press [vol/ / ] or [vol/ / ].
2) The phone will sound the different ring tones at different volumes. To turn the ringer
off, select RINGER OFF.
3) When the phone sounds the ring tone and volume you wish to use, press [end].


**Temporarily Mute Ringer
If the handset is off the base while an incoming call is ringing, simply press [end] to mute
the incoming ring. The ringer will sound with the next incoming call.
Note: You can only mute the handset ringer if the handset is off the base when the phone starts
ringing.
Adjusting the Earpiece.

**Here is also a link to the phone manual http://www.uniden.com/pdf/EXI4561om.pdf

Adjusting the Ringer Volume (From the Uniden manual)

You can choose from four ringer volume settings (off, low, medium, and high) separately on each handset or the base.

1. With the phone in standby, press ArrowUp or Arrow Down on the handset or VOLUME + or VOLUME - on the base. The handset or base sounds the ringer at that level.
2. Use Arrow Up on the handset or VOLUME + on the base to make the ringer volume louder.
   
3. Use Arrow Down on the handset or VOLUME - on the base to make it softer or turn it completely off.
4. When you hear the ringer volume level you want to use, stop pressing keys.
   
5. The handset or base will use the new ringer volume starting with the next incoming call.
6. If you set the ringer volume to Off, the handset or base won’t ring.
   
7. Other handsets or base will ring according to their individual settings.

Perhaps DND - do not disturb option is on.

As it turns out, the primary base handset did save the newer selected ring tone and volume level setting.

However, the base maintains its own ring tone and volume level setting from factory.

Therefore, the base will present its own settings along with the handset setting during an incoming call.

So, one has to lower the volume of the base (in non-talk mode). The base should display in window: LO.

Then, only the ring tone and volume level selected for handset will be presented during an incomiong call.

How did I do????

Ken

try turning ringer speaker volume down. if that does not work, then remove battery for 10-15 minutes and replace and try again.