Dear i have send a some information of your problem.
i have found some links please read this carefully.
and these links are help full of you.
Thanks.
The
jerky pictures and poor sound quality are most probably caused by the
IDE controller
(the computer has an
IDE hard disk drive) not being set
to
Direct Memory Access (
DMA) mode, which allows the
DVD
drive to transfer data directly to the
RAM memory instead
of via the
processor. The alternative mode is called
PIO
mode, which makes use of the processor. During a
DVD movie, the processor's
workload gets too heavy and the stress on it makes the video become jerky and
the sound quality deteriorate.
The following article should
contain all of the information you need to fix the problem.
DMA
reverts to PIO -
http://winhlp.com/node/10First
try playing different DVDs, preferably pressed DVDs instead of home-recorded DVDs,
in order to make sure that you didn't just try to play a bad DVD.
Dell
used to provide Recovery CDs with all of its computers,
which it still does with its business computers. You can still buy the Recovery
CDs as an option during the purchase of a home computer, but for the last few
years, in order to cut costs, if the purchaser doesn't buy the CDs,
Dell
uses a recovery partition on the
hard
disk drive where all of the recovery files are stored. The recovery procedure
is started from the command prompt, which you can
open by entering cmd in the
Start =>
Run
box in
Windows XP, and in the
Start =>
Start Search box
in
Windows Vista.
It
would be time-consuming and difficult to describe how to remove and reinstall
the DVD decoder, so Dell's support suggested the easiest method of recovery from
the company's point of view, and the worse method from your point of view. In
any case, the problem might not even be software-related. It could easily be caused
by faulty hardware. Sometimes, even though a drive can recognise and read CDs,
a hardware fault could prevent it from recognising and reading a DVD.
That
said, the cause of the problem is more likely to be software-related, so, I suggest
using the Windows DVD Troubleshooter. To run it in
Windows XP, click
Start =>
Help and Support. Under
Pick
a Help Topic, scroll down to Fixing a problem
and click on it. In the window that comes up find Games,
Sound and Video problems, and in the right-hand window, click
DVD Troubleshooter.
To find it in
Windows Vista, enter DVD Troubleshooter
in the
Search box of its
Help and Support.
This
MS Knowledge Base article provides other suggestions:
How to troubleshoot common problems that may occur when a Windows XP-based
computer cannot read a CD or a DVD - "This article describes how to troubleshoot
common problems that may occur when a Microsoft Windows XP-based computer cannot
read a CD or a DVD in a disc drive. This article contains several methods that
you can use to try to resolve these problems." -
http://support.microsoft.com/kb/321641If
you don't have the CD that contains the DVD decoder software, it might be difficult
or impossible to locate. Usually, the DVD decoder software that comes with a DVD
drive or PC has a condition of its licence that it can only be distributed with
the DVD drive for which it is licensed, which means that it is not usually made
available as a download. Fortunately, your PC uses
Sonic Solutions software,
which can be downloaded from Dell's Support site here:
http://support.dell.com/.
You could also try using a free 30-day trial of Cyberlink's
PowerDVD software from
http://www.cyberlink.com/.
It is generally regarded as being superior to
Sonic Solutions software
and the
Windows Media Player. If you decide not to buy Cyberlink's
PowerDVD
and uninstall it after the trial period, it leaves behind the MPEG2
codec, which allows you to play DVDs using the
Windows Media Player.
If the problem is hardware-related, you'll have to replace
your PC's DVD drive. DVD drives/writers are currently very inexpensive, especially
when compared to the prices of
Blu-ray drives/writers.
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