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With Webmail, you need to empty the Trash folder. With Thunderbird, Mail, OE, Outlook, or another mail program, you need to change the Account settings to remove the mail from the server when deleted.
If this is a problem with a the mailbox on a phone, you posted to the wrong category, "Problem with PC Desktops" and should possibly call the phone provider for instructions, default password, etc..
After entering the mailbox access F981, press "#", the display should change from Pswd: to Log:. Now, enter the alternate mailbox number followed by the password for that box and "#". The remainder of the prompts should be the same as accessing the 'native' mailbox.
You need to set a specific password. Probably in RESET password, it's reset to a default value, so if you don't know what the default is, then you can't use it. We usually use x(plus your extension), where x is like a digit 3 or 4, but I didn't install yours :-)
You can open messages and choose the option to MARK all the messages on the BOX -ONLY if you want to delete them all. Once marked choose the option to delete them fully.
There should either be a delete button or erase message button. If it's a menu system go to delete old messages. Then delete your old messages either one by one or as a batch.. Also look for Mailboxes, select enter, then empty or trash or earase.
All you need to do to unlock the mailbox is to reset the password. If you're having no luck, it's because you're resetting the wrong mailbox. Make sure the mailbox you're resetting is actually assigned to the proper extension. Usually, the reception mailbox is mailbox 100, regardless of what the actual extension number is.
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