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Official Brand Answer
3,344 Answers
- Posted on Jan 19, 2012
Re: Cartridge error problems
Please follow the steps below to identify and fix cartridge
issues:
- Make sure the printer is on.
- Open the printer cover. The
print cartridge carrier moves and stops at the loading position, unless
the All-In-One is busy. Note: If the carrier does not automatically move
to the center, turn off the printer or unplug the printer from the power
source and then carefully slide the carrier to the center.
- Remove both cartridges from the
carrier.
- Close the printer cover.
- Re-brick your printer by
pulling out the power supply - black box behind the printer where the
power cord is plugged in to, and re-plug after 30 seconds.
- When the printer turns on,
reinsert one cartridge first. Close the printer cover and check for any
errors.
- If no error appears, reinsert
the other cartridge. Close the printer cover.
- Replace whichever cartridge is
causing the error to appear with a new genuine Lexmark cartridge. Try to
print a document again to verify that the problem is fixed.
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