Has HL-DT-ST DVD+-RW GWA4164B in slot D. Driver is Microsoft version 5.1.2535.0 dated 7.1.2001 updated to Microsoft 5.1.2600.5512 xp-sp.080413-2108) 01.12.2012 The device will record digital pictures onto a DVD, read a DVD recorded with digital pictures files, and play music CDs just fine When a dvd movie is inserted Control Panel shows 0 bytes available, 0 bytes free, or no disc. Device Properties Hardware tab shows Manufacturer: (Standard CD-ROM Drives, Location: Location 0, Status: This device is working properly.
Try the following:
1. Go to the Dell.com support site and be sure you have the latest updates for your computer's operating system and the DVD drive, especially the DVD drive's drivers BIOS.
2. Make sure you have the software to play the movie, like Sonic, Windows Media Player, Power DVD, Quicktime, etc. and be sure they are the latest versions.
3. Depending on the movie format, not all DVD drives will play all DVDs. The most common discs are DVD-R and DVD+R and file types like *.avi, *.mpeg, *.mp4, *.mov and then commercial formats. Also try the movie in another machine or DVD player and see what happens.
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