Hi there,
I'm sorry to hear you're having difficulty with your DC16. If the machine is displaying a red light, I'd encourage you to call us so we can run through some troubleshooting over the phone. You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US) - please have the machine to hand when you call.
We'll look forward to hearing from you.
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com/
WARNING THIS FIX WILL VOID WARRANTY!!
This unit has a problem with the magnetic switch that ensures the filter is in place. This can be fixed if the switch is bypassed.
Locate the switch
Open the unit and remove the defective switch
The switch is a black cube at the tip of this board and is conected in three spots (has already been removNo charge in Dyson, red light comes on instead - cc6f07c1-ef15-4569-af8a-82ba9f407dcf.jpgads/images/cc6f07c1-ef15-4569-af8a-82ba9f407dcf.jpg" alt="cc6f07c1-ef15-4569-af8a-82ba9f407dcf.jpg" class="h_mi" />Solder the two points on the right side ofNo charge in Dyson, red light comes on instead - 8aa36336-0738-4436-a8f2-82b59c8850a5.jpgve the spot on the left open
Reinstall the board. The unit will now charge and stays on.
I have been using my Dc16 like this for over a year without any noticable adverse affects to the battery or unit.
SOURCE: Handheld Dyson DC16 red charging
Hi there,
Sorry to hear you're having difficulties with your DC16. It's probably best if you get in touch with us directly so one of our experts can run through some troubleshooting checks over the phone with you, and provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We look forward to hearing from you.
Kind regards,
Jack
Dyson Customer Service
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