Dyson DC16 Root 6 Bagless Handheld Cyclonic Vacuum Logo
Ger Chal Posted on Jan 10, 2012
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Dyson DC16 intermittently shuts off like others have said.

Dyson DC16 shuts off like others have said. I have cleaned everything and the battery is good because I cover the spout with my hand and it works until I take my hand away.

1 Answer

  • Official Brand Answer 2,572 Answers
  • Posted on Jan 10, 2012
AskDyson
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Hi there,

I'm sorry to hear you're having difficulties with your DC16. In order to establish which component is at fault, we'll need to run through some troubleshooting over the phone with you. Please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) so we can help resolve this issue - please have the machine to hand when you call.

Best wishes,

Jack
Dyson Online Customer Support

5 Related Answers

Anonymous

  • 2 Answers
  • Posted on Oct 30, 2009

SOURCE: I have the same problem as steve967 The dyson

Dear Michael_Stad,

I am going to sound like a broken record but here is my same answer to another person with the same problem.

I have I had the same problem with my Dyson DC16, where it only runs for a few seconds at a time with each trigger pull. My husband called Dyson (Canada) and without hassle they shipped us a replacement part which I just received this morning. The replacement part sent to us is: DC16 Main Body with Rating Plate. It is also under warranty for 1 year. The great customer service makes up for the flaw in the machine. Also, Dyson is aware of the problem. Hope this helps.

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Anonymous

  • 389 Answers
  • Posted on May 17, 2009

SOURCE: Dyson DC16 Handheld Vacuum Cleaner Manual

Yes! Go to www.dyson.com/support. Click on "using your dyson", then (next window) on "select your model", then (next window) on "select your model" again, then (next window) on "DC user guide". And there you are, you've got a copy of the user manual.
Please remember to rate this response. Thanks!

Anonymous

  • 167 Answers
  • Posted on Apr 20, 2010

SOURCE: My dyson DC16 constantly shuts off even when

Hi its Darran at Dyson.

From your description of the problem, it sounds as though there is a problem with the battery.

Your DC16 will have been supplied with a 2 year guarantee. If it still within this period, please contact our Helpline on 0800 298 0298. However if your machine is no longer covered, a replacement battery can be purchased via our website at www.dyson.co.uk/store.

Kind regards
Darran
Dyson Customer Service

Anonymous

  • 2 Answers
  • Posted on Jun 22, 2010

SOURCE: my dyson dc16 is not holding a charge

I had that SAME problem! It ran for just a few seconds after having a full charge. Cleaned the filters, tried everything. Just needed a new battery...

My Dyson DC16 hand vac's battery finally went out at 4 years, which is about right. I didn't want to pay Dyson $75.00 for a new one!

I found a good deal on ebay for new batteries that didn't break the bank!
That's all it needed.

It's good to have my hand vacuum back! I missed it!

Rock on Dyson.......

promo7uk

Lee Wright

  • 19 Answers
  • Posted on Jun 26, 2010

SOURCE: Dyson DC16 has broken impeller. Need schematic

you cannot buy the impella but i have a complete motor for spares if u think your upto the job pls msg me,, [email protected]

you pay postage costs via paypal and 10£ for motor and its yours,

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My dyson shuts off after just a few seconds of run time.

Make sure the charger is operating. Then if it is, look at a failed battery.
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DC16 what else can be the reason?

Hi there,
We are sorry to hear you are continuing to have difficulty with your DC16. We would appreciate the opportunity to trouble shoot with you over the phone. Please contact our Helpline at 1-866-693-9766 US or 0800 298 0298 UK so we can help.
Best wishes,
Jessica
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My dyson dc16 shuts off after 10 seconds its charged overnight but no good filters are clean but nothing I used it about 25 times a year .the batteries cost to much to replace for this expensive vac

Hi there,

I'm sorry to hear you're having difficulties with your DC16. It's probably best if you get in touch with us directly, as we'll be able to run through some troubleshooting steps over the phone with you to establish the cause of this issue. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

We'll look forward to helping you resolve this issue.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com
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My Dyson DC16 usually shuts down after about 5 to 10 seconds. However, occasionally it will run for 45 seconds to 1 minute before shutting down. It is left on charge permanently. I have checked the...

Your battery is losing voltage too quick. It has probably developed a 'memory'. Dyson claims that their handheld has the best suction out of all the handhelds out there. In order to maintain that claim the circuit board will shut off power to the motor when the voltage drops below adequate charge for full suction.
We need someone who can teach us to bypass that part of the circuit so it won't cut power to the motor or you need to get a new battery.
Shorting the battery like an Aircraft battery then re-charging won't fix it.
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I didn't understand what you need exactly, but anyway, you can find both of them on amazon (the entire vacum, or just a battery 1500Mah). take a look on following links:
1. entire vacum: Dyson DC16 Root 6 Handheld Vacuum Cleaner
2. just battery: Pwr 1500mAh Extended Capacity Battery for Dyson Dc16 Root 6 Vacuum Cleaner...
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Hi its Darran at Dyson.

If you call our Helpline they will be able to run through some simple checks to detemine the cause of this issue.

Please call 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service
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My dyson DC16 constantly shuts off even when battery is fully charged. I cleaned the filters to see if that was the problem. It only runs for a few seconds before it shuts off. It will run intermittently...

Hi its Darran at Dyson.

From your description of the problem, it sounds as though there is a problem with the battery.

Your DC16 will have been supplied with a 2 year guarantee. If it still within this period, please contact our Helpline on 0800 298 0298. However if your machine is no longer covered, a replacement battery can be purchased via our website at www.dyson.co.uk/store.

Kind regards
Darran
Dyson Customer Service

19helpful
1answer

My DC 16 will only run for a second each trigger pull. The battery is fully charged, it has plenty of suction, just wont run for more than a second. I cleaned the filters.

I had the same problem with my Dyson DC16, where it only runs for a few seconds at a time with each trigger pull. My husband called Dyson (Canada) and without hassle they shipped us a replacement part which I just received this morning. The replacement part sent to us is: DC16 Main Body with Rating Plate. It is also under warranty for 1 year. The great customer service makes up for the flaw in the machine. Also, Dyson is aware of the problem. Hope this helps.
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I have the same problem as steve967 The dyson dc16 is fully charged, runs well for 5-10 seconds and shuts down. I wait for a second or 2 and it runs again for 5-10 seconds. This will continue for...

Dear Michael_Stad,

I am going to sound like a broken record but here is my same answer to another person with the same problem.

I have I had the same problem with my Dyson DC16, where it only runs for a few seconds at a time with each trigger pull. My husband called Dyson (Canada) and without hassle they shipped us a replacement part which I just received this morning. The replacement part sent to us is: DC16 Main Body with Rating Plate. It is also under warranty for 1 year. The great customer service makes up for the flaw in the machine. Also, Dyson is aware of the problem. Hope this helps.
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