There's a whole sequence of CID associations that need to be done to make CID work the way you want it. It requires an 18 or 34 D, and you start turning on system programs 317, 318, 319 and program a Feature 23 button to the phone that logs all calls.
A linkable PDF is available here. Start at section 4-10 and use the blue links to understand the programming. Full step-by-step instructions are beyond the scope of a free forum.
http://support.avaya.com/elmodocs2/partner_acs/r7/456801_6/456803_6/456803_6.pdf
Carl
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