Thin black line 1.5 in from the right side of the paper going down the whole page
We just started getting a think black line down the right side of the paper about 1.5 inches from the edge that goes the down the whole page. We cleaned the scanner and the border removal is currently on. When you look at the page you just scanned in on the computer it looks completely fine BUT when you print the page out then the black line appears. Can you please help to tell me what the problem may be. Thanks for your time!!
Thanks for the help but we actually use it in a big office so there are many printers yet we are still having the problems. Everyone has a printer on there desk and in the main copy room and no matter where you print it to there is the line, its really strange. Thanks for the help but we actually use it in a big office so there are many printers yet we are still having the problems. Everyone has a printer on there desk and in the main copy room and no matter where you print it to there is the line, its really strange.
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If the lines go all the way down the page, check the position of the corona wire cleaner tab (blue or green) at the top front of the drum unit. if not parked fully to one side it will create a solid black lines where it blocks the laser. Otherwise look for some other foreign object (or torn paper piece) that may be blocking the laser from the drum. If the lines are thin and shark, check for scratches on the drum (not repairable without replacing drum). If the lines are uneven thickness but in a pattern that repeats down the page every few inches, then the film on the drum is probably worn or wearing away and the drum needs to be replaced.
Run a half test. Put paper in the manual feed tray. Print something, anything When the paper is 1/2 way into the printer, open the cover. Pull out the toner cartridge. Look down at the paper. Does it have a black line on the right side? If yes, replace the cartridge. If no, replace the fuser.
You have not specified why you can't read the right side of copies and I am assuming that the reason is because the 'lines' are covering the text. I can offer a solution to the lines issue.
Most likely a fax has been sent or a page copied with 'white out' (Liquid Paper), still wet on the page. As the page feeds over the scanner, (a narrow strip of glass that runs across the width of the page along the feed path) the wet liquid paper comes off on the glass as a thin line and dries. Thereafter, when copying, scanning or sending a fax, the scanner light does not go through the liquid paper streak and the result when printed is a thin vertical line that runs the full length of the page. If this is the cause you will also find that faxes you send to other people will also have this line (although faxes you receive are not affected by this problem with your machine).
To fix the problem: follow the path that the paper travels when sending a fax or making a copy, until you find the scanner (narrow glass strip). Take a clean, soft cloth and a small amount of methylated spirit (or white spirit) and remove the now dried Liquid Paper from the glass. Clean the whole strip ensuring that the glass is left clean and dry.
This sounds as if you have some ink/contamination on the small scaning glass that sits to either the left or right of the main glass on the copier.(Depending on the model/make)As your original is scanned over this thin piece of glass the scanning device will see any spots and this will result in a black line down the page.Please clean the glass with a soft rag.
Thanks for the help but we actually use it in a big office so there are many printers yet we are still having the problems. Everyone has a printer on there desk and in the main copy room and no matter where you print it to there is the line, its really strange.
Have you tried to re align the printer ink cartridges?
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