I can't open my thomson gateway

What's the error message?Have you tried to go to the exact modem page?
1. open internet explorer2. type the numbers 192.168.1.254 on the address bar then press enter3. you will be routed to thomson page settings if you received any message stating error like can not display page then you need to check if the cables are properly connected.4. if still can not connect, go to the start menu icon5. select the run icon or search bar6. type cmd then press enter7. you should received a black screen8. from the black screen type ipconfig then press enter9. you should received the info like IP ADDRESS, SUBNET MASK and DEFAULT GATEWAY.10. copy the default gateway and type it in the address bar of your internet explorer then press enter11. if you have not received these information (ip address, subnet mask and default gateway) on the black screen after typing the ipconfig then check the error "media state disconnected" which means that your pc and your thompson is not communicating, here you need to try different network cable to isolate issues for the problem might be the cable, network cable port at the back of your pc or the network cable port at the back of the thomson.
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