No icons for Image Zone (4.2 I think) or HP Director, except they're sitll in my Add/Remove list, since I had a virus and REFORMAT. Using XP Home, Internet Explorer 8. Think I probably need drivers, elderly person with diabetes and surgeries low vision. Trusting you to make it easy. I want to be able to scan and send pictures. Thanks.

is the solution center or hp director installed on the pc? look under add/remove and check if it's included in the list of programs installed. if it is there,look for it's icon on the desktop or click on start,all programs,hp folder,hp director and hp solution center.launch it from there.use it to scan from your computer.check for error messages and let me know.
if it is not installed ,you may need the disk to install it.or go to hp.com and click on support and drivers to download the latest version of the printer software.

Try connecting it on direct wall outlet.Not a surge protector or power strip

Try below solutions

An Unexpected Internal Error Has Occurred' Error Message Displays
Issue When attempting to scan, or, during the scanning process, the error message An unexpected internal error has occurred may display on the computer screen. There are three scenarios where this issue occurs. This document covers each scenario where this error may occur and provides links to the appropriate documentation for resolving each scenario. Solution one If you have multiple versions of HP Image Zone software installed on your computer, click here to download a patch that might resolve this issue . If you do not know if you have multiple versions of HP Image Zone installed, follow the instructions below.

1. Click Start , point to Settings , and then click Control Panel .
2. Click Add/Remove Programs .
3. In the list of programs that displays, look for the following entries:
   • HP Image Zone
   • HP Photo and Imaging Gallery
4. If there is more than one entry listed, then there are multiple versions of HP Image Zone software installed on the computer.
5. Click here to download the patch. Follow the on-screen instructions to download and install the patch.
6. If the issue persists, try the next solution.

Solution two Clicking Scan picture or image in the HP Director software results in an unexpected internal error or causes the computer system to stop responding. Click here to resolve this issue (c00369826). Solution three When accepting a scan from the HP Scanning preview window, the scanner may start to scan and then lock up with the lamp approximately ½ way down the scanner bed. This results in an unexpected internal error or causes the computer system to stop responding. Click here to resolve this issue (c00373192). Solution four When accepting a scan, the scanner completes the final scan and the lamp returns to the home position; however, when the image is being processed or sent to the receiving application (that is, HP Photo and Imaging Gallery), an unexpected internal error occurs. Click here to resolve this issue (c00373192). Solution five Immediately after clicking Scan Picture from the HP Director when using an HP Scanjet 3970 with v2.2 software, an unexpected internal error occurs.

Try also this link

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00259434&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=297430


I hope you issue should be fix to lessen your frustrations.You can do it

Regards

Your's Truly,

Christian from HP

Say "Thanks" by clicking the thumb icon in the post that helped you.

Please click "YES" in solution that solves your problem as "was this helpful?"
(Although I am employed by HP, I am speaking for myself and not for HP)

1. Turn on your computer, wait for it to boot up, then turn on your printer.
2. Double click on the " HP Photo Imaging Director " icon on your desktop, it was placed there
when the printer was installed on your computer. A screen will appear which will show the
scanning options of your printer. Do not make a selection at this time.
3. Place your picture on the glass top scanning surface and lower the lid.
4. Click on " Scan Picture " from the director screen.The scanner will make one pass and allow
you to look at the result, it will then make another pass, completing your scanning operation.
5. Your picture can be viewed on HP Photo Gallery and " My Pictures " folder.
Have a Nice Day.

You probably need to uninstall and re-install the Latest Drivers for your printer

To uninstall you can do it from the Software disk you recieved with printer.
Insert the Disk in CD ROM and Click uninstall from HP Printer Menu

OR If you dont have the disk, you need to manually uninstall the Software
( Disconnect the USB cord before uninstalling )

Click START - Open Control panel - Add/remove Programs ( XP ) / Or Programs and FEatures ( Vista/Win 7 )
you will find list of HP Programs installed..

Choose one by one and uninstall these programs
1. HP Customer participation program
2. HP Imaging Device and software
3. Software and drivers for Photosmart 3200
4. HP Solution Center or HP Director
5. HP Image Zone ( or Image Zone Express / HP Photosmart Essential )
6. HP Update
7. HP Printer Drivers/Diagnostic Drivers
( after every Uninstall you will be prompted to restart the PC, you will find an option [ Click here to restart later ]. click on it and restart the PC once you completed uninstalling all the above programs )

Once you have uninstalled - click on this link to download the latest drivers by choosing your operating system

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=439488&lc=en&cc=us&dlc=en&lang=en&cc=us

Save this File on Desktop an run it

Friend, try to re install your printer driver

Hi,
I just fixed this problem on my husbands PC. Just click this link & download & install this critical update. For some reason it didn't install when I updated but I found it and when I installed it the HP director started working great again. If this helps you plz rate this as 'fixya'. If you have more quetions leave a comment & I'll be happy to help, Thank you kindly...

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-46104-1&lc=en&dlc=en&cc=us&os=228&product=77361

I reformatted my computer with Windows XP home addition and re install all programs except IE 7.
I then re install the scanner driver and HP director that was distributed with the scanner, and after that Director was working fine
Thanks
Dirk

I have not had time to address the issue yet. Please transfer all communications to my home e-mail address. [email protected]

I will let you know at the next change in the issue.

Thanks.

It is a know issue with IE 7.0 Ver, please try the steps in the link bellow:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00802504&prodTypeId=15179&prodSeriesId=298547

Good Luck

I would first goto start then control panel then add remove programs. If you don't see add remove on the left there will say switch to classic view then a lot of icons will appear. Then click add remove programs find them and remove them (providing you have the installation disk or high speed internet access). Then restart your computer and reinstall the programs. Pay close attention to each window while you go through the install process. One of the windows will ask you if you want a desktop icon. Check that box and you should be good to go. After doing this goto hp updates and download the critical update: Follow these steps exactly to download the HP Director update from the HP Web Site. Some of the following steps might require you to navigate away from this Web page. Consider bookmarking or printing this page for reference. If you prefer to install the update without downloading anything, skip to the next method.

1. Click here to go to the HP Software Download Page .
2. In the Enter a product number text box, type your product model (for example, HP Officejet 7115), and then click Submit ( ) or press Enter . NOTE: If you are not sure what your product model is, look on the product itself. The model number is usually somewhere on the top or front of the product.
3. Under Product search results , click your product model.
4. Click Windows XP under Select your operating system .
5. Under Update , click Critical update to resolve an issue with HP Director after installing Internet Explorer 7 . Figure 2: Example of critical update option on the HP Software Download page NOTE: This update may or may not be available for your product. If it is not available, try the next method.
6. Thoroughly review the information on the critical update page, and then follow the on-screen instructions to download and install the update. When the update finishes installing, HP Director functions normally. Here is the website http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00802504&lc=en&cc=us&dlc=&product=77375