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Anonymous Posted on Dec 15, 2011

Microwave not turning off when door opened during operation

1. Kitchenaid MODEL KEMC378KSS0 stopped heating 2. Unit does not shut off when door is opened during operation, table keeps turning and timer keeps counting down.

  • Anonymous Dec 21, 2011

    Checked both door switches and found good change of continuity when door is opened and closed, switches--good. Checked all (2) fuses I could locate in microwave cabinet, all measure 0 ohms, Magnetron measures 0 ohms across terminals without power applied. Diode attached to large capacitor measures current flow in one direction only, not shorted nor blown. Don't know how to check that big capacitor with two, 3 prong, terminals? Didn't find any parts diagram inside cabinet or behind it.

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1 Answer

William Miller

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  • KitchenAid Master 9,179 Answers
  • Posted on Dec 20, 2011
William Miller
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It is likely a bad door switch or mount. See the help file here.

On some models, the door switches, fuses, and TCOs / thermal cutouts / thermostats must be checked, too. See photo below.

There should be a "mini-manual" (tech sheet) hidden inside the unit - behind the back, behind the control panel, or hidden on the left side behind the grille - which is very helpful when troubleshooting, testing, and locating components.

You can find helpful exploded view diagrams and order parts by entering your full model number from the tag on the oven here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.


microwave not turning off when door opened during  - 12_20_2011_11_19_29_pm.jpg

  • Anonymous Jan 22, 2012

    Be advised, the website this guy is promoting states that they will contact you with progress about the repair progress of your microwave display and that it should be shipped within a couple of weeks. That's a bald face lie. This guys cashes your check and then never gets back to you. Don't use his repair service.

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Advantium - Interior Light Operation While Microwaving

The Advantium 240 oven interior (cavity) light will illuminate anytime the door is open. However, due to the dark tint on the oven door, there is not a light on while cooking since the food would not be visible using the interior lamp.
Food may be viewed during a microwave cycle by pressing the Microwave/Oven Light pad.

One of the Upper Level Speedcook lamps will come on for 5 seconds. The Microwave/Oven Light pad can be pressed up to 5 times during a microwave cooking cycle. The limit of 5 times is to prevent excessive heat on microwave cookware from the Speedcook lamp.

The Advantium 120 oven cavity is illuminated anytime the door is opened and while the unit is in the microwave only mode. As a result it will not have the Microwave/Oven Light pad.

If the light is not operating properly, you will want to have it checked by an authorized service technician. To obtain in or out of warranty repair on Major Appliances, you may call 1-800-GE-CARES (800-432-2737) or schedule service online.
Advantium - Interior Light Operation While Microwaving

The Advantium 240 oven interior (cavity) light will illuminate anytime the door is open. However, due to the dark tint on the oven door, there is not a light on while cooking since the food would not be visible using the interior lamp.
Food may be viewed during a microwave cycle by pressing the Microwave/Oven Light pad.

One of the Upper Level Speedcook lamps will come on for 5 seconds. The Microwave/Oven Light pad can be pressed up to 5 times during a microwave cooking cycle. The limit of 5 times is to prevent excessive heat on microwave cookware from the Speedcook lamp.

The Advantium 120 oven cavity is illuminated anytime the door is opened and while the unit is in the microwave only mode. As a result it will not have the Microwave/Oven Light pad.

If the light is not operating properly, you will want to have it checked by an authorized service technician. To obtain in or out of warranty repair on Major Appliances, you may call 1-800-GE-CARES (800-432-2737) or schedule service online.
Advantium - Interior Light Operation While Microwaving

The Advantium 240 oven interior (cavity) light will illuminate anytime the door is open. However, due to the dark tint on the oven door, there is not a light on while cooking since the food would not be visible using the interior lamp.
Food may be viewed during a microwave cycle by pressing the Microwave/Oven Light pad.

One of the Upper Level Speedcook lamps will come on for 5 seconds. The Microwave/Oven Light pad can be pressed up to 5 times during a microwave cooking cycle. The limit of 5 times is to prevent excessive heat on microwave cookware from the Speedcook lamp.

The Advantium 120 oven cavity is illuminated anytime the door is opened and while the unit is in the microwave only mode. As a result it will not have the Microwave/Oven Light pad.

If the light is not operating properly, you will want to have it checked by an authorized service technician. To obtain in or out of warranty repair on Major Appliances, you may call 1-800-GE-CARES (800-432-2737) or schedule service online.
Check here

http://www.geappliances.com/search/fast/infobase/10000007.htm

Advantium - Interior Light Operation While Microwaving

The Advantium 240 oven interior (cavity) light will illuminate anytime the door is open. However, due to the dark tint on the oven door, there is not a light on while cooking since the food would not be visible using the interior lamp.
Food may be viewed during a microwave cycle by pressing the Microwave/Oven Light pad.

One of the Upper Level Speedcook lamps will come on for 5 seconds. The Microwave/Oven Light pad can be pressed up to 5 times during a microwave cooking cycle. The limit of 5 times is to prevent excessive heat on microwave cookware from the Speedcook lamp.

The Advantium 120 oven cavity is illuminated anytime the door is opened and while the unit is in the microwave only mode. As a result it will not have the Microwave/Oven Light pad.

If the light is not operating properly, you will want to have it checked by an authorized service technician. To obtain in or out of warranty repair on Major Appliances, you may call 1-800-GE-CARES (800-432-2737) or schedule service online.
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KitchenAid KCMC155J

Sounds like a classic bad door switch or switch holder. If you or a friend decide to work on it, we have *critical* safety info, info on door switch testing and replacement, and oven disassembly info at our site, which is linked at our listing here on FixYa: http://tinyurl.com/yzjozk You can find helpful exploded view diagrams and order parts by entering your base model number (without the suffix) here: http://tinyurl.com/gv383
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