Hi Alex
I'll hazzard a guess and presume you can print and copy OK, just get the message when you press scan.... is that right? If so then please tell me how it is hooked to your pc ie network or USB and if you previously have had this brother scanning to your pc and how you are trying to scan ie to a folder or email?
I ask because I'm thinking you are getting unable to scan message due to your brother not being able to connect to your pc, not because you have a sick Bro (printing uses different software and firewalls and anti virus progams dont interfier as they can do with the scanning process)
IYour PC and MFC need to be set up to allow comunication between the two and it is different setup if it is via USB or Network (blue cable) as your machine can do both (cn = colour and network)
Easiest way is to reinstall using your brother disk that installs MFC Pro suite or you can download it from brothers web but get the full package not just the driver..
Let me know answers to my questions and if I'm guessing right or if you need more info or help setting up the scanning software. I could be guessing wrong and theres a problem with the machine but if I am then it wont copy either as scanning and copying use the same parts of the machine just different parts of your software, and this is my trade and my guesses are educated even if my spelling isnt;);)
Regards
Steve
Hello, the printer displays that even when is disconected from the computer prints ok dosen't copy
hello the printer displays unable to scan even when is disconected from the computer I power off and power back up and the mesage is there unable to scan maintennace reference to the user manual.
Hi, That means we have a mechanical problem. When it first turns on does the scanner lamp light and move a few cm on boot?
Please try to do a status page. Menu * 2 8 6 4 (real quick ignore the beeps) should display Maintence, then enter in 77 and press start, should print a status page..what is the last errors listed on page if able to print it...
Enter in 99 to return to normal mode, dont play in the service mode...
Whats the history, how did this problem start?
..I suspect one of two things really
The machine prints ok so we can rule out all things to print with ie toners, drums fuser feed paper etc
It wont copy or scan so the only prone to fault parts of your machine that really go into this is the scanners ability to run along the rail and its ability to shine light and catch its reflection.
So you probally have a blown lamp (should light on initial power up) or the lamp cant move up and down the shaft, (dirty rail normally or something bent or stuck preventing scanner head movment)
Your scanner assy should on power up, move a little and then shine light, what it does is finds "white referance by lighting the lamp and measuring how much light comes back when it directs the beam to a white referance point under you copy glass) So does yours throw the error on power up or slight after? , please take notice of the scanner assy aka the light under the copy glass that moves, when power is first applied to the machine whats it doing?
cheers
last errors are COM ERROR 1 17070000:1112090950
COM ERROR 2 17070000:1112090944 COM ERROR 3 17070000:1112081200
So are you telling me it printer the status page ok? After you put in 99 which resets the machine what happens with the scanner??? No light????
Enter code 82 (start) after the menu * 2 8 6 4, what code is displayed?, then 99 to exit
Whats the history, how did this problem start? .....
So does yours throw the error on power up or slightly after? , please take notice of the scanner assy aka the light under the copy glass that moves, when power is first applied to the machine whats it doing?
as I cant see it myself I need you to provide as much info as possible, please answer my questions so I can answer yours. /thanks
.
×
139 views
Usually answered in minutes!
×