Hi Judy
First thought normally pretty good indicator is ...I wonder if it is the black cartridge causing the error appearing on colour
and my second
Are both cartridges OEM? , ones that are not tend to say "for use in lexmark" but genuinne brandname expensive cartridges(carts) will show the Logo, some look alikes fool some and cause many issues with inkjets hence why it is the first thing us tecos check and the most common reason for problems in inkjets.. please ensure both are gen Original equipment manufactured(OEM) and also ensure you did take the tape off the contacts on the cartridge before you stuck it in, alright so...
Asumin we have 2 OEM carts and the error you are seeing is the ! and the colour balls only lit up on the printer and the other one with colour and a black light is off, then we can only have 2 issues, its the carts or the contacts, I take it that you changed the colour cart twice with OEM ones, so we can rule that out, so we have black cartridge or the contacts.
So I think we need to clean the gold contacts on both carts with a slightly damp lint free somethin and the corresponding contacts in the printer that they connect to when you insert them..
If that fails then I try a OEM black and if that fails or even before I would bother, I'd buy her a new one. I saw Epson selling remade whole inkjets with ink last week for 19 ozzy bucks, makes me wonder why we even bother fixing them as makers sell them for little just so you use their kinda ink so if it aint simple with inkjets they are write offs as expense to repair ismt ecomical, many brands dont even make parts for their range anymore if it brakes under warranty the just replace.
Most times problems like yours is caused by the carts not the printer, I get highly suss of any inkjet fault until I know new real supplies installed as it 99 % chance if any non gen inks are fitted it ends up being them darn things causin the issue.
I have seen dirty contacts, I have seen customer thinking they have real carts when in fact they dont, I have seen new OEM carts being old stock and the contacts are failing even thought they are new, they tend to get black spots on the gold contacts I think from enviroment or time. I have seen black faulty carts appearing as colour error lights, I have seen people reading the error wrong too, gezz I go to calls because they arnt plugin the darn thing in, but if your getting error lights we can rule that out;)
Sorry for the delay Judy, I been out the middle of nowhere fixing stuff and just got back, let me know if you need. Cheers
Steve
Cleaning contact pic below and link to your user manual if you need it.
Lexmark Reset ink cartridge by cleverboy (7/10/09 12:48 PM) reply + / -
Use clear tape over left hand row of sensors on front of cartridge and re-insert. ink now shows with question mark but reads as full and prints fine
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Turn the Lexmark printer on by pressing the power button. Usually, the power button is located on top of the Lexmark printer. If the Lexmark printer does not power on immediately, then hold the button down for a few seconds before releasing it. Once the Lexmark printer has powered on, the installed cartridges will begin to move back and forth for a few minutes.
Raise the Lexmark printer cover up towards you. Doing this will give you instant access to the inside components of the Lexmark printer. Lift the cartridge release lever and remove any installed ink cartridges. Be careful when doing this because the ink may leak out. It's best to have a disposable bag or paper towel near you when performing these steps.
Remove the plastic from the brand new cartridges by carefully cutting them open with scissors or tearing along the perforated edges. Once you have removed the plastic, there's a yellow tag located near the bottom of the ink cartridge. Take this tag off only when you're ready to insert the ink cartridges into the slots.
Tear the yellow tag from the ink cartridges and place them into their corresponding slots. Each one will be easily identified by its color. The cartridge release lever will have the same color as the ink cartridge. If you mistakenly place the cartridges in the wrong slot, then you'll risk having your Lexmark printer stop working properly.
Press the ink cartridges into the slots and listen for a clicking noise after the insertion. Although you will need to firmly place the ink cartridges into the available slots, it still needs to be done gently. Close the Lexmark printer cover when you've completed the previous steps. Wait a few minutes for the Lexmark printer to recognize that you have inserted brand new ink cartridges. After a few seconds, it will go through some diagnostic steps to make sure the ink cartridges were correctly inserted.
Print a test page on your Lexmark printer. This will help you to determine if the ink cartridges are properly working. You can view the newly printed images and text after the Lexmark printer has finished printing. Get rid of your used ink cartridges by throwing them away or sending them to an online store that accepts empty ink cartridges.
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