I have been using my printer (all-in-one) with no problems, then out of the blue I start getting the "Incorrect color printer cartridge installed" error. I have the HP 78 color cartridge installed and it's been working up until today.
I removed it then reinstalled it but cannot get the error to clear and allow me to use the print function. HELP!!
I had this same problem and by a luck I fixed it. Not sure if the method to the madness had anything to do with it, but I'll put it down in the order that I did everything.
1. reset to factory defaults
2. pulled all cartridges out. it prompted me to put color in first, then black. message was still blinking so i took out color and put it back in again.
3. i did the partial reset by holding down cancel and left arrow while i unplugged/replugged the printer.
4. no the printer started displaying "remove and check color cartridge" (or something to that degree)
5. i took out color cartridge, cleaned the contacts with water on towel, and replaced cartridge.
6. same message still being displayed, but it allowed me to print a maintenance report. so i then cleaned cartridges and aligned cartridges through standard menu.
7. msg still being displayed, so i turned off/on printer again. this time it came back up with no message at all.
8. printer now works
hope this helps and works for ya'll too!
It's a long shot, but I would attempt to reset the device back to defaults. If this HP has a "menu" feature, then factory defaults should be an option. Before doing that (and I know this is a dumb question), have you turned the printer off, then turned it back on after a brief rest?
Let me know if this helps and please remember to rate those who assist you :)
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I have the exact same problem and the suggested solution does not fix it.
The same thing happened in the middle of print job. The "incorrect color cartridge installed" message appeared and the printer stopped. I putzed around with taking the cartridge out, putting it back, cleaning the contacts on the cartridge and the cartridge holder, turning the machine off and on. I even did tried the old taping up the contacts trick used to reset the ink level. All to no avail. I took the cartridge to Office Depot to see if they could run a diagnostics on it using their refill machine ( I needed another cartridge anyway, right?) Their machine was broken...just like my cartridge! At this point I'm just curious to see if there is a fix and how common this problem is with the 78 cartridge - or other HP products.
I have exactly the same problem. I have tried resetting to factory defaults, aligning, cleaning etc but all to no avail. Wondering if I should just buy a new printer now.
I am also facing the same problem. I tried resetting it to factory defaults . And I tried turning off the system. but no luck.
Did you ever find a solution to this problem? I am having the same issue & I have tried everything suggested here.
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