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Your user manual and quick start guide can be found here
https://www.dictation.philips.com/us/support-contact/product-support/product/voice_tracer_digital_recorder_dvt3400/
Make sure that 'VOX' or 'VA' isn't turned on. This is Voice Activated recording and is designed to record only when the person is talking. The problem is that sometimes it'll cut in or out when you don't want it to.
Also, if the handheld has a 'Dict/Conf' switch, put it into 'Dict'. The 'Conf' setting is for conference recording - which will make the mic more sensitive and pick up more background noise.
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