Dyson Ball DC24 Bagless Upright Vacuum Logo

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Dyson dc24 wobbly motor

I have just rpelaced a snapped yoke assembly on my dyson dc24 an dnow find that the left hand side (when lookign from the front) wobbles about unlike righ thand side. I hav elooekd carfeully at the yoke assembly which appears ot go over the motor spindle but cant work out why it seems so loose almost as if some packaging materila is mising. Please can you help?

5 Related Answers

Anonymous

  • 350 Answers
  • Posted on Feb 17, 2009

SOURCE: Dyson Animal, lost suction and bypass valve seems to be loose

Dear terrygivens, 2-17-2009 4:12am EST (USA)

Most suction problems are caused by a clog from picking up something you probably didn't see or if you have pets an accumulation of pet hairs!

To clear it out take a metal coat hanger and unbend it til it's straight, then bend the end and tape it so when you push it through to unclog your vac it doesn't rip the hose.

Push the coat hanger in from the bottom brush area through the opening where the suction is. Also push it in and out anywhere else you can......You'll probably find something clogged....keep working it til it loosens and intermittently turn on the suction.

If you have a second vac with a hose, use that hose for suction on the clogged vac!

This should do it!
jack
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Anonymous

  • 1 Answer
  • Posted on Jul 22, 2009

SOURCE: no suction on dyson dc24 ball

Well i just fixed my Dyson Ball with the same problem you have. My wife and i found out it was a crumpled receipt in the lower section of the hose at the upright/handheld pivot #3 in diagram and it was catching cat hair and other things. I began by removing the canister and turned on the vacuum to see if the direct access to the fan had suction. Then i moved to #5; i reattached the canister and threw in some cat hair into it from the bottom. i turned on the vaccum to see if it spinned around; it didnt. I then moved to #4, i removed the head and then turned on the vaccum to see if maybe the head had a leak at the top connecter; as i predicted the strength was minimal. I then worked my way to #1 to see if the strength was the same or if there was a difference. no difference for us. Well then it must be #3.. of course the last one i checked. I used a small flashlight and peared in and i didnt see anything... i then used a coathanger very softly as to not puncture the hose. i then noticed some hair being pushed out but the main culprit wasnt showing. my wife gave me needle nose pliers and i pried the hose off of the top connection in #3; so i could get a better look; you may be able to push it off with your hands. and viola! a crumpled reciept for 3 Monster energy drinks.... the same ones....i drink... oops!... hopes this helps. just go through it step by step. youll know its working once stuff begins to spin in the canister. almost regretted throwing that dyson registry junk away.


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Anonymous

  • 1 Answer
  • Posted on Mar 11, 2010

SOURCE: kickstand on dyson dc24 will not stand up

Solution to Dyson Ball wil Not stand up / Kickstand will not go down:

I had this problem on my Ball. The metal guides on the red foot lever had jumped out of their tracks and you have to get them back into the guide tracks on the rear wheel assemblies. I pulled on the affected wheel assembly to get the metal post on the red kickstand to reset it where it should be.

Anonymous

  • 167 Answers
  • Posted on Apr 19, 2010

SOURCE: no suction in the hose on dyson dc24

Hi its Darran at Dyson.

It sounds as though the hose is blocked. I would recommend following the blockage procedure. If this does not resolve the problem, please call our Helpline on 0800 298 0298, between the hours of 7am - 10pm, 7 days a week.

Kind regards
Darran
Dyson Customer Service

askdyson

AskDyson

  • 2572 Answers
  • Posted on Jun 07, 2011

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: The front roller is not

    Hi, it's Jack at Dyson.

    You may be able to resolve your problem by following these simple steps:
    http://www.dyson.co.uk/support/help.asp?article=1502&product=DC24-ALLFLOORS

    If you're still experiencing difficulties, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US).

    Kind regards,

    Jack
    Dyson Customer Service

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    DC24 loss of suction when upright

    blockage in the yoke or side pipe, remove head, use a finger to feel for the paper thats stuck inside, and remove side pipe to clear from the top of the yoke 5 min fix
    1helpful
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    Loss in suction?

    I think, it's a "safety" vacuum release valve to cool the motor when the suction from the vacuum head is blocked.
    Please clear blockage in the suction head.
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    Replace yoke dc24

    Hi John,

    Thank you for your inquiry. We would recommend having the yoke replaced at authorized Dyson repair facility. Please call us for further assistance. We can be reached at 0800 298 0298 (UK) or 1-866-693-9766 (US) and we look forward to speaking with you.

    Best wishes,

    Jessica
    0helpful
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    Need a manual

    Hi there,

    You can download a copy of the DC24 user guide directly from our website:

    http://www.dyson.co.uk/medialibrary/Files/Dyson/Support/downloads/UK/floorcare/Manuals/DC24_uk_manual_120710%20pdf.ashx

    You can also find out more about assembling, using and maintaining your machine on our Support page:

    http://www.dyson.co.uk/support/dc24/dc24-multi-floor

    I hope this helps - if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com
    4helpful
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    Roller bar not turning and I dont have a manuel

    Hi there,

    Sorry to hear you're having difficulties with your DC24. Your cleaner is equipped with a safety device which shuts off the brushbar motor if the brushbar becomes tangled in a rug fringe, etc. It's a good idea to check the brushbar and cleaner head are free of any threads, hair or other obstructions. You can find out how to do this here:

    http://www.dyson.com/support/help.asp?article=1129&product=DC24-ALLFLOORS


    Once you've made sure the cleaner head is clear, you can reset the machine. Turn it to face you, and locate the reset button in the red recess on the left-hand side of the cleaner head. Use the blunt end of a pencil to press this in until you hear an audible 'click'.

    You can download an online copy of the user guide here - you might like to save it for future reference:

    http://media.dyson.com/downloads/us/floorcare/manuals/dc24_opmanual_usa.pdf

    If you need any further assistance, please get in touch with us directly so one of our experts can run through some troubleshooting with you over the phone. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

    Kind regards,

    Jack
    Dyson Customer Service
    8helpful
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    We have a Dyson ball vacum the brush stopped working it is no longer turning

    There is a known issue with the DC24 brushbar motors. First thing to do is try the reset button. That is located on the left of the brush bar unit as you look at the machine. It is red. Press it and see if the brush bar works when the machine is reclined then. If it doesn't, you most likely need a brushbar motor. You can get one from here: Dyson DC24 brushbar motor.
    28helpful
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    Kickstand on dyson dc24 will not stand up

    Solution to Dyson Ball wil Not stand up / Kickstand will not go down:

    I had this problem on my Ball. The metal guides on the red foot lever had jumped out of their tracks and you have to get them back into the guide tracks on the rear wheel assemblies. I pulled on the affected wheel assembly to get the metal post on the red kickstand to reset it where it should be.
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