Hello,
the problem is as a result of software corruption. Your
phone operating system is corrupt for one reason or the other. The phone
operating system might have gotten virus through bluetooth transfer,
internet browsing or via the memory card.
To solve the problem,
you need to flash the phone . Flashing the phone means reinstalling the
phones operating system software files. The phone will be fully
formatted and a fresh operating system files will be reinstalled.
You
can use software updater to flash the phone. Download software updater
from sonyerricon.com. Install it on your computer, open the software
updater, connect the phone via usb cable to your computer. Allow the
computer to recognize the phone, then click update. Follow all direction
from the software updater application. And your computer must be
connected to the internet.
I hope you understand this.
Good luck.
walesarumi that i'm sure would work except the phone can not be recognized can u offer further assistant to help my phone to start working again i'm Alicia i have a new phone i downloaded the latest software left the phone charging it switched off i imagine when i tried putting it back on it would not come on plz help
Hello, when you plug the charger into the phone, is there any sign of light on the phone?
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