If the set works fine except the fact that the customer panel controls are not working but the remote works with all functions, then the fault can be limited to the front panel assembly. This can be due to moisture build up within the panel, can be a fault in the tracks, the linking connection in the processor interface.
Hi Jimmy,
Have you try using remote commander? It seems the power button on your tv is broken. It could be on button pad, or cables connected to it. Can you try check it?
Regards
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